Author: Aaron Weiche
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The Big 2018 Change To Facebook Reviews: 5-Star Reviews Became Recommendations
February 01, 2021 by Aaron Weiche
Updated: 2/11/21 A few years ago we saw a big change to Facebook reviews as they moved to a new "recomme[…]
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December 2020 Webinar Recap
December 23, 2020 by Aaron Weiche
Finally hitting the end of 2020 is something to make note of, if not celebrate. Our December webinar took t[…]
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New Feature: Custom Review Notifications
December 22, 2020 by Aaron Weiche
While GatherUp review notifications have always existed in our reputation management platform, you now have[…]
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October 2020 Webinar Recap
October 31, 2020 by Aaron Weiche
The reputation management version of "if a tree falls in the forest" is review monitoring. If a new review […]
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Cyfe Adds GatherUp Integration For Digital Dashboards
October 27, 2020 by Aaron Weiche
We are excited to announce that Cyfe, a real time digital marketing dashboard solution, has added GatherUp […]
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September Local SEO Webinar Recap
September 11, 2020 by Aaron Weiche
GatherUp's third local SEO webinar covering both local search tips and a lengthy AMA section featured Amand[…]
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Reputation Is More Than Stars
September 08, 2020 by Aaron Weiche
For those of us in digital marketing and local SEO, we tend to think of reputation as review stars and rati[…]
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August 2020 Webinar Recap
August 26, 2020 by Aaron Weiche
Making requesting reviews easier is always a focus with GatherUp and this month's webinar reinforced a long[…]
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Webinar: Local Search AMA – September 8th
August 20, 2020 by Aaron Weiche
We're excited to announce our third local search AMA webinar of 2020 on Tuesday, September 8th at 2pm ET. L[…]
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Google Review Attributes Now Display On Your Website
July 29, 2020 by Aaron Weiche
We were the first reputation management platform to enable Google review attribute monitoring and now Gathe[…]
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Reviews Signal The Change Needed
July 27, 2020 by Aaron Weiche
You have to know what's wrong to fix it. That sounds simple enough but during COVID-19 with change and adap[…]
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June 2020 Webinar Recap
July 01, 2020 by Aaron Weiche
Multiple new features and enhancements were added to GatherUp in the last month providing plenty of updates[…]
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June Local SEO AMA Webinar Recap
June 29, 2020 by Aaron Weiche
Building off of our first Local Search AMA back in April, Mike Blumenthal hosted Joy Hawkins, Krystal Taing[…]
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Minimal Badge Added To Review Badge Options
June 23, 2020 by Aaron Weiche
Displaying your reviews with multiple great looking designs has always been a focus for GatherUp. Today we […]
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GatherUp Launches Google Review Attributes Monitoring
June 17, 2020 by Aaron Weiche
We are excited to announce that GatherUp is the first reputation management solution to launch monitoring o[…]
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Webinar: Local Search AMA – June 23rd
June 09, 2020 by Aaron Weiche
Our first Local Search AMA webinar back in April was so popular and contained so many incredible tips, we k[…]
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May 2020 Webinar Recap
May 27, 2020 by Aaron Weiche
Being able to maximize GatherUp features during the current business climate was the focus of our May webin[…]
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The Power Of Tags For Reviews
May 26, 2020 by Aaron Weiche
Reviews are incredibly valuable to a business. Each positive review is a success story from your customer t[…]
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Agency Analytics Adds GatherUp To Integration Options
May 18, 2020 by Aaron Weiche
We are excited to announce that Agency Analytics, an all-in-one reporting platform for digital marketing ag[…]
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Building Consumer Confidence As You Re-open Your Business During COVID-19
May 13, 2020 by Aaron Weiche
As your businesses re-opens and stays open during COVID-19 you will be adapting to new service models, deli[…]
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Deliver Instant Reputation Management Value
May 11, 2020 by Aaron Weiche
As a digital marketing or SEO agency reselling reputation management to your clients, you want to deliver w[…]
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Should You Respond To Old Reviews?
May 06, 2020 by Aaron Weiche
When speaking at conferences or writing about review replies it's often an eye-opener that a business shoul[…]
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Social Sharing Images Benefit More Than Social Media
April 27, 2020 by Aaron Weiche
GatherUp's Social Sharing feature allows you to create visually engaging social media content in just a few[…]
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Local SEO & Google My Business Tips – Webinar AMA Recap & Video
April 24, 2020 by Aaron Weiche
GatherUp hosted some of the best local SEO experts in our "ask me anything" (AMA) webinar. Joy Hawkins of S[…]
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Free Software For Social Media, Reporting, and SEO For GatherUp Customers
April 13, 2020 by Aaron Weiche
At GatherUp, we continue to talk with our customers, support them, educate, create and work as a community […]
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Webinar: Local Search AMA
April 10, 2020 by Aaron Weiche
In our efforts to bring our customers and local SEO professionals valuable content we are excited to host a[…]
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Asking For Reviews With One Simple Link
April 08, 2020 by Aaron Weiche
Asking for reviews for your business is incredibly valuable and important. Knowing what your customer think[…]
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The 5X Review Strategy
March 30, 2020 by Aaron Weiche
The importance of online reviews is no secret in online marketing today, but how to multiply their value de[…]
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Reputation, Reviews, and Customer Feedback During COVID-19
March 23, 2020 by Aaron Weiche
Right now, just about everything in our current social and business life is changing day by day and often h[…]
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GatherUp Is Acquired By Alpine Software Group
November 14, 2019 by Aaron Weiche
GatherUp is excited to announce that we have been acquired by Alpine Software Group (ASG). ASG and i[…]
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Case Study: Allstate Partners With GatherUp To Drive Reviews
October 11, 2019 by Aaron Weiche
Allstate’s commitment to making a difference in customers’ lives, giving back to local communities, and[…]
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Google and Review Snippets
September 23, 2019 by Aaron Weiche
Co-authored by Mike Blumenthal and Aaron Weiche Last week Google announced they will now be ignoring sch[…]
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How To Use A Customer Feedback Survey For Your Grand Opening
May 31, 2019 by Aaron Weiche
Opening your doors for the first time is not only "open for business", but it should be "open for feedback"[…]
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Case Study: US Storage Centers Is Using Reviews To Edge Out Competitors
May 13, 2019 by Aaron Weiche
US Storage Centers CMO Jason Lopez understands the marketing power of customer reviews. With over 1[…]
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4 Big Mistakes With Review & Feedback Requests
April 04, 2019 by Aaron Weiche
Customer feedback and online reviews are incredibly important, and with that importance many businesses[…]
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The Power Of A Customer Experience Hub
March 21, 2019 by Aaron Weiche
Just about every business we talk to is interested in doing more with less. GatherUp was never designed to d[…]
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January 2019 Customer Webinar Recap
January 31, 2019 by Aaron Weiche
Our first webinar of 2019 was packed with feature releases and new features heading into BETA. Headlining […]
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Case Study: How Zoës Kitchen Increased Google Reviews By 287%
January 21, 2019 by Aaron Weiche
"A brand is just a collection of guest experiences." - Zoës Kitchen This statement, made by our client […]
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What Reviews In 2018 Taught Us To Maximize In 2019
January 10, 2019 by Aaron Weiche
2018 had both constant and change in the world of online reviews. While we often focus on the day to day ch[…]
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Online Reviews Study: Restaurants & Reviews
November 05, 2018 by Aaron Weiche
Today's consumer has endless access to online reviews, ratings, and comments on businesses when they are dec[…]
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3 Ways To Request Customer Feedback And Online Reviews By Email
October 11, 2018 by Aaron Weiche
Customer experience, feedback and online reviews are massively important to any type of business today. Th[…]
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GetFiveStars Is Now GatherUp
September 17, 2018 by Aaron Weiche
GetFiveStars is proud to announce that we are now GatherUp. When we started in 2013 our goal was simple. We […]
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August 2018 Customer Webinar
August 30, 2018 by Aaron Weiche
August's webinar wasn't short on discussion as we spent well over an hour on our planned content and attende[…]
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New Feature: Conversion Pop-up
August 18, 2018 by Aaron Weiche
We're very excited to announce our latest feature addition, designed to convert more of your website visitor[…]
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Improve Your Review Requests With Personalization
August 15, 2018 by Aaron Weiche
One of the many benefits of software is it's ability to automate tasks saving you valuable time and effort.Â[…]
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Big Surveys Are A Big Mistake
August 07, 2018 by Aaron Weiche
Your customer's time is valuable, incredibly valuable. Many companies seem to forget this when it comes to[…]
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July 2018 Customer Webinar Recap
July 27, 2018 by Aaron Weiche
Our latest addition to our reporting suite, the Success Report was the main topic of our July 2018 Webinar.Â[…]
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New Feature: Success Report
July 23, 2018 by Aaron Weiche
Today we roll out an addition to our reporting suite with our new Success Report. The focus of this report[…]
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6 Reasons Your Digital Agency Should White-label Our Review Management Solution
July 09, 2018 by Aaron Weiche
If you are working at or running a digital marketing agency then you are constantly looking to add services […]
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The Importance of Reviews And Feedback For A New Business
June 11, 2018 by Aaron Weiche
For the first time, you open the doors to your first customers. After all of the dreaming, planning, prepa[…]
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May 2018 Customer Webinar Recap
May 25, 2018 by Aaron Weiche
Our May 2018 webinar reviews some big changes to a few areas that released the week prior into the platform.[…]
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Our New Interface And Navigation Redesign
May 17, 2018 by Aaron Weiche
Our team is very excited to release our redesigned navigation menu today. The short version is that all of[…]
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Combine WiseStamp With GetFiveStars For Great Looking Emails & Feedback
May 15, 2018 by Aaron Weiche
I love finding great tools that work incredibly well with our own customer feedback and reviews offering. Th[…]
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Bolster Your Google Mobile Search Results
May 08, 2018 by Aaron Weiche
How your business appears in Google's mobile search results might make or break your next customer contactin[…]
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5 Reasons Customer Feedback Is Amazing
March 19, 2018 by Aaron Weiche
Getting inside the consumer's head has always been the goal of marketing. More than a few strategies and tec[…]
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New Feature: Review Widget
February 28, 2018 by Aaron Weiche
We are excited to announce a big refresh and improvement to an existing feature in our platform. Displayin[…]
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Customer Love
February 14, 2018 by Aaron Weiche
On this day of Valentines, we just wanted to take a minute to emphasize a few things. Number 1, we love ou[…]
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A “Reviews Only” Diet Makes Your Business Unhealthy
January 29, 2018 by Aaron Weiche
Reviews at 3rd-party sites like Google, Facebook and Trip Advisor are no doubt valuable to your business. Su[…]
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Huge Update: New Email Request Modes & Designs
November 28, 2017 by Aaron Weiche
Our team is extremely excited to announce the launch of our new feedback and review request modes that have […]
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Feature Enhancement: Customer List Upload
November 24, 2017 by Aaron Weiche
With our platform having so many features, we often revisit specific ones to make sure it's the best it can […]
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New Feature: Twitter Monitoring
November 22, 2017 by Aaron Weiche
We are excited to announce we have added Twitter monitoring for our Pro, Pro Plus and Executive Plan custome[…]
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The 2 Biggest Optimizations To Grow Your Online Reviews
November 06, 2017 by Aaron Weiche
Just about anything related to digital marketing can be optimized, it's a big part of why we love it. Over[…]
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Automate GatherUp With Zapier
October 19, 2017 by Aaron Weiche
We are very excited to share that GatherUp has an official Zapier app to help you automate your reputation m[…]
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Review Monitoring Sites & Options Expanded
October 05, 2017 by Aaron Weiche
We are excited to announce we have added many new sites to our options for review monitoring.  You have al[…]
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How Customers Can Build & Defend Your Online Reputation
June 16, 2017 by Aaron Weiche
Here is something you probably see daily online.  An upset customer takes to the Internet to voice their di[…]
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The Simple Guide To Net Promoter Score
May 15, 2017 by Aaron Weiche
I want to provide a simple guide to break down what Net Promoter Score is, the formula to calculate your sc[…]
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Creating Quarterly & Annual NPS Reports
May 08, 2017 by Aaron Weiche
The release of our new reporting engine has really created some fantastic opportunities to benefit from the […]
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Just Launched! Our New Reporting Engine & New Reports
May 01, 2017 by Aaron Weiche
The GetFiveStars team is very excited to announce the launch of our new reporting engine and reports today. […]
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Build Personalization And Detail Into Your Customer Data Using Job ID
April 20, 2017 by Aaron Weiche
GetFiveStars lets you track more than just the customer’s name, email and phone.  Taking advantage of the[…]
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Facebook Reviews Bolster Facebook Recommendations
April 05, 2017 by Aaron Weiche
Since it's release last October, Facebook's Recommendations feature has been a mainstay in many Facebook fee[…]
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5 Tips To Improve Your Customer Feedback Response
March 21, 2017 by Aaron Weiche
You've got the basics covered in using GetFiveStars.  You are adding all of your customers into o[…]
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Owning Customer Issues Keep Bad Reviews From Owning You
March 13, 2017 by Aaron Weiche
The best "magic" to having a great online reputation isn't a tool or a hack, but solid customer service.  I[…]
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New Feature: Request Feedback Via SMS Text Messages
February 24, 2017 by Aaron Weiche
It's no secret that consumers (and all of us) live on our smartphones. Every way we can reach customers via[…]
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Meet The Team In Seattle At MozCon Local 2017
February 17, 2017 by Aaron Weiche
A good part of the GetFiveStars team will be at MozCon Local 2017 in Seattle on February 27th & 28th as […]
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Building Customer Feedback Into Customer Stories
January 05, 2017 by Aaron Weiche
The value of customer feedback is exponential. While many businesses look at customer feedback to pick out […]
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Add A GetFiveStars Window Cling To Your Business
November 22, 2016 by Aaron Weiche
Do you want to make every attempt to let your customers know you care about their feedback? Great, let's pu[…]
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74% Of Consumers Prefer Surveys With 5 Questions Or Less
November 09, 2016 by Aaron Weiche
If you really want to know what your customer thinks, you'd be smart to give them a survey with an amount of[…]
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SURVEY: Where Do Customers Choose To Leave Reviews?
October 21, 2016 by Aaron Weiche
We recently set out to better understand where customers choose to leave reviews online by conducting a surv[…]
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3 Examples Of Optimizing The Customer Experience
October 06, 2016 by Aaron Weiche
Excelling at every interaction in the customer experience (CX) is on the mind of a lot of companies these da[…]
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GetFiveStars Customer Webinar: September 2016
October 03, 2016 by Aaron Weiche
Our September webinar covered new GetFiveStars features and changes to how reviews are displayed on Google. […]
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One Link That Can Save Your Online Reputation & 4 Ways To Use It
September 16, 2016 by Aaron Weiche
Simplicity often wins out, especially for your customer.  What I'm about to share with you is just plain si[…]
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Sharing Our Knowledge This Fall At Digital Marketing Conferences
September 06, 2016 by Aaron Weiche
Our team is excited to get out and share our knowledge this 2016 fall season on digital marketing, online re[…]
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Customer Feedback Locator For Multi-location Businesses And Franchises
August 30, 2016 by Aaron Weiche
I'm excited to share with you another new feature, specifically for our multi-location, franchise and enterp[…]
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GetFiveStars Customer Webinar: August 2016
August 24, 2016 by Aaron Weiche
Our webinar for August was packed with great content as we had multiple new features to cover and an extens[…]
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Olo Integration With GetFiveStars Tastes Great For Nekter Juice Bar
August 10, 2016 by Aaron Weiche
Things turn out better with the right ingredients and we think we've found a great recipe for customer exper[…]
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Introducing Survey Questions
August 01, 2016 by Aaron Weiche
We are excited to announce the release of Survey Questions, a new feature to GetFiveStars. In addition to ca[…]
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A New Look For Get Five Stars
July 25, 2016 by Aaron Weiche
We're beyond excited to reveal the new logo design for Get Five Stars today.  Just as our platform has evol[…]
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How To Get More Online Reviews – Part Two
July 14, 2016 by Aaron Weiche
In part one of How To Get More Online Reviews we looked at the customer experience your business is providin[…]
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How To Get More Online Reviews – Part One
July 11, 2016 by Aaron Weiche
The number one question we field at GatherUp is "How can I get more online reviews?".  A business might hav[…]
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GetFiveStars Customer Spotlight: Kai Kanani Sailing Charters Sets Sail For Customer Satisfaction
May 02, 2016 by Aaron Weiche
The GetFiveStars Customer Spotlight periodically highlights one of our customers to find out why their busin[…]
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Power Up Customer Feedback And Reviews With Kiosk Mode
April 07, 2016 by Aaron Weiche
The following article is a guest post from GetFiveStars agency reseller Paul Sherland who provides SEO and I[…]
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GetFiveStars Now Integrates With QuickBooks Online
March 17, 2016 by Aaron Weiche
NOTE:  This integration is currently in BETA. We need QB Online users to be part of the BETA test, so pleas[…]
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Review Stars And Ratings To The Tenth Power
March 14, 2016 by Aaron Weiche
We've just released an exciting update to our ratings and reviews calculations for the Testimonial Widget. Â[…]
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GetFiveStars Webinar: February 2016
February 24, 2016 by Aaron Weiche
For 2016 we're conducting a webinar every month to continue to improve our communication and reach with our […]
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Study Shows Perfect 5 Star Review Ratings Aren’t Best
January 19, 2016 by Aaron Weiche
The old saying that "perfect is too good to be true" applies to online reviews as well it turns out.  A rec[…]
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Customer Spotlight: A Travel Agency Asks How They Can Get More Reviews Using GetFiveStars
December 21, 2015 by Aaron Weiche
Steve Griswold of Pixie Vacations left the following comment on a recent blog post asking for insight and he[…]
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Review Sprinkles And Your Customer Feedback Cake
December 10, 2015 by Aaron Weiche
I watch my kids pick out donuts, cupcakes and cake, it's all about the sprinkles.  I talk with marketers, m[…]
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Pay It Forward On Small Business Saturday And Leave A Review
November 25, 2015 by Aaron Weiche
Launched in 2010 by American Express, Small Business Saturday aims to put focus on shopping at small busines[…]
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What Happens If Net Promoter Score Jumps Online Reviews?
November 04, 2015 by Aaron Weiche
I walked into the grocery store tonight and this blog post topic hit me.  What if online reviews took a bac[…]
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Make Using Net Promoter Score Your Small Business’s Next Big Move
October 05, 2015 by Aaron Weiche
Running a small business involves making a lot of decisions on a daily basis, some big and some small.  One[…]
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