At GatherUp, we understand the importance of staying ahead of the curve in today’s competitive landscape. We’re thrilled to share three new, powerful features that will revolutionize your agency’s approach to reputation management.
The First Step in Reputation Management
Discover the integral tools you need to listen to customer feedback. It is here that a successful reputation and review management strategy starts to build. At the listening stage, we focus on gathering feedback, monitoring review sites, and…
Two powerful tools for collecting feedback are Email & SMS.
Set up automatic review requests and reminders. The closer to purchase you send out your message, the more likely you are to receive a response.
Enable your emails to keep the customer journey consistent. Add your logo to your feedback and review request email, and landing page.
Leverage SMS to engage customers and increase retention with more personalized communication. Segment, test and schedule messages all within our platform.
Through GatherUp, you’ll be able to create robust, complaint lists utilizing customer feedback.
Let GatherUp be your eyes and ears across the platforms most important to you.
GatherUp monitors over 100 review sites, allowing you to easily manage and respond to customer feedback.
We’re the only solution that monitors Google Q&A, and sites including Facebook, Yelp, Glassdoor, OpenTable and Indeed
Our latest feature enables you to keep the conversation going, from on-site to on-the-go.
By implementing a pop-up with a simple form, you can take any conversation from web to text.
Keep leads hooked and build a more organic connection through the natural pace of SMS.
The Second Step in Reputation Management
Once you have begun collecting feedback, it’s time to dive in and unpack your customer feedback, to discover valuable insights and create a strategic plan for areas of improvement.
Turn mountains of review and feedback data into insights using the power of AI. Deliver analysis and easy-to-understand insights directly to your team.
By analyzing your customer feedback, you’ll develop a clear understanding of what’s delivering a 5-star experience and what’s not.
With our Performance Report, you’ll receive a summary of NPS metrics, survey questions, reviews and requests for a single location in real-time.
Based on your needs, you can opt to receive a copy of the report on a weekly or monthly basis.
Enhance your data filtering through Auto-Tagging. It automatically applies a custom tag to selected keywords in 1st- and 3rd party review content.
Smart Tags, powered by AI, saves you time by combing through all reviews to uncover the 10 most common themes. No need to manually create tags!
Keep online reputation and customer experience top of mind, with custom notifications for your review notifications.
The Third Step in Reputation Management
89% of consumers read business’ responses to reviews. Engaging with your customers is just as critical – if not more – as providing an avenue for feedback.
AutoReply crafts and sends personalized responses specifically to positive reviews.
AutoReply ensures each reply feels authentic, driving a stronger connection between you and customers.
Using AI, Suggested Responses composes tailored suggestions for addressing negative feedback.
Notifications will go directly to your email, where you can approve and send review replies with just one click.
Display 1st- and 3rd-party reviews on-site with our Review Widget. Build trust, drive conversions and boost SEO with this added feature.
Choose from multiple layouts and customization aspects to best fit your site.
Turn 1st- or 3rd-party reviews into social media content to post to Facebook, Google Posts, and Instagram.
Select a review and use the image generator to easily create custom graphics to share or download.
Drive engagement with 2-way SMS conversations using our Web-to-Text Chat widget. Assign conversations to specific team members.
Drive customer loyalty using Campaigns, promotional SMS marketing messages. Send exclusive offers to your most loyal, happiest customers.
AutoReply crafts and sends personalized responses specifically to positive reviews.
AutoReply ensures each reply feels authentic, driving a stronger connection between you and customers.
Using AI, Suggested Responses composes tailored suggestions for addressing negative feedback.
Notifications will go directly to your email, where you can approve and send review replies with just one click.
Display 1st- and 3rd-party reviews on-site with our Review Widget. Build trust, drive conversions and boost SEO with this added feature.
Choose from multiple layouts and customization aspects to best fit your site.
Turn 1st- or 3rd-party reviews into social media content to post to Facebook, Google Posts, and Instagram.
Select a review and use the image generator to easily create custom graphics to share or download.
Drive engagement with 2-way SMS conversations using our Web-to-Text Chat widget. Assign conversations to specific team members.
Drive customer loyalty using Campaigns, promotional SMS marketing messages. Send exclusive offers to your most loyal, happiest customers.
GatherUp will make customer experience the backbone of your business, building a continuous cycle of happy customers and powerful reviews to help you capture your next customer.
Net Promoter, Net Promoter System, Net Promoter Score, NPS and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Fred Reichheld and Satmetrix Systems, Inc.
