Blog
-
The Whacky World of Reviews: A 5 Star Spam Review “Attack”?
09 September 2018 by Mike Blumenthal
Online reviews and the world that swirls around them can often descend into the surreal. Two weeks ago th[…]
Read morenote:2 comments -
GetFiveStars Is Now GatherUp
09 September 2018 by Aaron Weiche
GetFiveStars is proud to announce that we are now GatherUp. When we started in 2013 our goal was simple. We […]
Read morein: Company News,note:0 comments -
August 2018 Customer Webinar
08 August 2018 by Aaron Weiche
August's webinar wasn't short on discussion as we spent well over an hour on our planned content and attende[…]
Read morein: Uncategorized,note:0 comments -
A Big Change To Facebook Reviews, 5-Star Reviews Are Now Recommendations
08 August 2018 by Aaron Weiche
Last week we saw a big change to Facebook reviews as they moved to a new "recommendation" format and away fr[…]
Read morenote:0 comments -
New Feature: Conversion Pop-up
08 August 2018 by Aaron Weiche
We're very excited to announce our latest feature addition, designed to convert more of your website visitor[…]
Read morenote:0 comments -
Improve Your Review Requests With Personalization
08 August 2018 by Aaron Weiche
One of the many benefits of software is it's ability to automate tasks saving you valuable time and effort.[…]
Read morenote:0 comments -
Big Surveys Are A Big Mistake
08 August 2018 by Aaron Weiche
Your customer's time is valuable, incredibly valuable. Many companies seem to forget this when it comes to[…]
Read morenote:0 comments -
July 2018 Customer Webinar Recap
07 July 2018 by Aaron Weiche
Our latest addition to our reporting suite, the Success Report was the main topic of our July 2018 Webinar.[…]
Read morein: Webinars,note:0 comments -
New Feature: Success Report
07 July 2018 by Aaron Weiche
Today we roll out an addition to our reporting suite with our new Success Report. The focus of this report[…]
Read morenote:0 comments -
6 Reasons Your Digital Agency Should White-label Our Review Management Solution
07 July 2018 by Aaron Weiche
If you are working at or running a digital marketing agency then you are constantly looking to add services […]
Read morenote:0 comments -
March 2018 Customer Webinar Recap
07 July 2018 by Aaron Weiche
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolor[…]
Read morenote:0 comments -
June 2018 Customer Webinar Recap
06 June 2018 by Don Campbell
In this month's webinar we showed the beta of our new Success Report - this report gives you the best view o[…]
Read morein: Webinars,note:0 comments -
Reviews & Lawsuits – You Can Win for Losing and You Can Lose for Winning
06 June 2018 by Mike Blumenthal
Several weeks ago two businesses were in the news having started lawsuits in regards to reviews. In one ca[…]
Read morenote:0 comments -
The Importance of Reviews And Feedback For A New Business
06 June 2018 by Aaron Weiche
For the first time, you open the doors to your first customers. After all of the dreaming, planning, prepa[…]
Read morenote:0 comments -
When Asking for Reviews Is Just Too Much And Not Enough
05 May 2018 by Mike Blumenthal
It's a brave new world of online reviews. As a business owner you get that. You won't just wait for reviews […]
Read morenote:0 comments -
May 2018 Customer Webinar Recap
05 May 2018 by Aaron Weiche
Our May 2018 webinar reviews some big changes to a few areas that released the week prior into the platform.[…]
Read morein: Webinars,note:0 comments -
Our New Interface And Navigation Redesign
05 May 2018 by Aaron Weiche
Our team is very excited to release our redesigned navigation menu today. The short version is that all of[…]
Read morenote:0 comments -
Combine WiseStamp With GetFiveStars For Great Looking Emails & Feedback
05 May 2018 by Aaron Weiche
I love finding great tools that work incredibly well with our own customer feedback and reviews offering. Th[…]
Read morenote:0 comments -
Google to Notify Reviewers of Owner Responses
05 May 2018 by Mike Blumenthal
Google announced on the Google My Business Forum today that when owners respond to reviews, the reviewers wi[…]
Read morenote:2 comments -
Bolster Your Google Mobile Search Results
05 May 2018 by Aaron Weiche
How your business appears in Google's mobile search results might make or break your next customer contactin[…]
Read morein: Local Search, Pro Tips,note:0 comments -
April 2018 Customer Webinar Recap
04 April 2018 by Don Campbell
Thanks to all of you who attended our April webinar! These webinars are a highlight for us - it's our chance[…]
Read morein: Webinars,note:2 comments -
The Next Chapter: Aaron Weiche As CEO
04 April 2018 by Don Campbell
I’m excited to announce some big changes for our company. As of March 15th, 2018, Aaron Weiche has been pr[…]
Read morein: Company News,note:3 comments -
Google Write a Review Link Generator – Free Chrome Extension
04 April 2018 by Mike Blumenthal
Sometimes it’s the little things in life that slow us down. As an agency or digital marketer, one of those[…]
Read morein: Local Search, Pro Tips,note:5 comments -
March 2018 Customer Webinar Recap
03 March 2018 by Don Campbell
Thanks to all of you who attended our March webinar! These webinars are a highlight for us - it's our chance[…]
Read morein: Webinars,note:0 comments -
5 Reasons Customer Feedback Is Amazing
03 March 2018 by Aaron Weiche
Getting inside the consumer's head has always been the goal of marketing. More than a few strategies and tec[…]
Read morein: Customer Experience,note:0 comments -
February 2018 Customer Webinar Recap
03 March 2018 by Don Campbell
Our February webinar on the 27th focused on the release of our newly upgraded Review Widget. The biggest i[…]
Read morenote:1 comments -
New Feature: Review Widget
02 February 2018 by Aaron Weiche
We are excited to announce a big refresh and improvement to an existing feature in our platform. Displayin[…]
Read morenote:0 comments -
Webinar: The Ins & Out of Reviews & Reputation in 2018
02 February 2018 by Mike Blumenthal
With the start of the new year, our team members Aaron Weiche and Mile Blumenthal took part in a webinar l[…]
Read morenote:0 comments -
Customer Love
02 February 2018 by Aaron Weiche
On this day of Valentines, we just wanted to take a minute to emphasize a few things. Number 1, we love ou[…]
Read morein: Customer Experience,note:0 comments -
A “Reviews Only” Diet Makes Your Business Unhealthy
01 January 2018 by Aaron Weiche
Reviews at 3rd-party sites like Google, Facebook and Trip Advisor are no doubt valuable to your business. […]
Read morenote:1 comments -
5-Step Plan For Success With Google Q & A
01 January 2018 by Mike Blumenthal
This is the 3rd article in a 3-part series on Google Q&A. We started with an introduction to Q&A, […]
Read morenote:0 comments -
The Big Guide To Google Questions And Answers (Q & A)
01 January 2018 by Mike Blumenthal
Update: Download our new eBook - GOOGLE QUESTIONS & ANSWERS - What you don't know can hurt you Our firs[…]
Read morein: Local Search,note:10 comments -
Google Q & A – Get To Know Google’s Latest Local Feature
01 January 2018 by Mike Blumenthal
This is the first post in a three part series on Google Q & A. Part 2 is a Big Guide To Google Q&A a[…]
Read morenote:2 comments -
2017 in Review – GetFiveStars Product Update
12 December 2017 by Don Campbell
As we get ready for the new year, here's a quick look back at how GetFiveStars evolved in 2017. Ranging from[…]
Read morenote:0 comments -
Indiana Attorney General Sues Hotel for Deceptive Review Practices
12 December 2017 by Mike Blumenthal
In what goes down as one of the dumbest review policies and practices ever, a hotel in Indiana solicited rev[…]
Read morenote:0 comments -
November 2017 Customer Webinar – Feedback Modes Launch, Twitter Monitoring, and More…
11 November 2017 by Don Campbell
Woohoo! We've launched our new Feedback Modes, with new email and landing page designs and I think you are g[…]
Read morein: Webinars,note:0 comments -
Huge Update: New Email Request Modes & Designs
11 November 2017 by Aaron Weiche
Our team is extremely excited to announce the launch of our new feedback and review request modes that have […]
Read morenote:4 comments -
Feature Enhancement: Customer List Upload
11 November 2017 by Aaron Weiche
With our platform having so many features, we often revisit specific ones to make sure it's the best it can […]
Read morenote:2 comments -
New Feature: Twitter Monitoring
11 November 2017 by Aaron Weiche
We are excited to announce we have added Twitter monitoring for our Pro, Pro Plus and Executive Plan custome[…]
Read morenote:0 comments -
The 2 Biggest Optimizations To Grow Your Online Reviews
11 November 2017 by Aaron Weiche
Just about anything related to digital marketing can be optimized, it's a big part of why we love it. Over[…]
Read morenote:1 comments -
Customer Webinar October 2017 – New Feedback Flows, New Email and Landing Page Designs, and More…
11 November 2017 by Don Campbell
In this month's webinar, we showed a whole bunch of new capabilities that we've added over the past month, a[…]
Read morein: Webinars,note:2 comments -
A Google Combo That Works For Your Reputation
10 October 2017 by Mike Blumenthal
Google Posts is a very cool product that allows a business to tell their story directly in Google's search r[…]
Read morenote:1 comments -
GetFiveStars Release Notes for October 2017
10 October 2017 by Don Campbell
Now that we're heading into fall, let's take a look at some of the capabilities we've been adding to GetFi[…]
Read morein: Release Notes,note:1 comments -
Automate GetFiveStars With Zapier
10 October 2017 by Aaron Weiche
We are very excited to share that GetFiveStars is out of BETA and now a full fledged Zapier app. Zapier is […]
Read morenote:0 comments -
Review Monitoring Sites & Options Expanded
10 October 2017 by Aaron Weiche
We are excited to announce we have added many new sites to our options for review monitoring. You have al[…]
Read morenote:0 comments -
New Testimonial Widget, Rich Snippets + Speed = Real World Benefits
10 October 2017 by Mike Blumenthal
We're excited to announce that we updated our Testimonial Widget and Badges to a new javascript based format[…]
Read morenote:1 comments -
Give Your Business the Edge By Scheduling a GetFiveStars Customer Success Demo
09 September 2017 by Josh Sholder and Mike Murphy
The goal of the Customer Success department at GetFiveStars is to ensure the success of your business. Two[…]
Read morein: Customer Success,note:0 comments -
The Consumer Review Fairness Act – You Can’t Use Agreements To Silence Your Customers
09 September 2017 by Guest Author
The internet has made customer reviews ubiquitous, and smart businesses not only recognize the importance of[…]
Read morenote:1 comments -
Something Amazing Happened On The Way To A Google Review
09 September 2017 by Mike Blumenthal
For Barbara Oliver, of Barbara Oliver Jewelry, something amazing happened on the way to a Google review. She[…]
Read morenote:5 comments -
Customer Webinar: August 2017 – New Feedback Flows, GMB Review Responses, and more
08 August 2017 by Don Campbell
We've been busy this summer - and not just at BBQs and 4th of July parties! In this month's webinar we previ[…]
Read morein: Webinars,note:2 comments -
Customer Webinar: June 2017 – Social Sharing, and Easy Integrations!
08 August 2017 by Don Campbell
This month we talked about "point and click" integrations with GetFiveStars, and social sharing for your tes[…]
Read morenote:0 comments -
Google As the New Home Page – One Big Tactical Guide
08 August 2017 by Mike Blumenthal
Increasingly, consumers are getting in touch with your business directly from the Google search results an[…]
Read morein: Local Search, Pro Tips,note:15 comments -
Cool Google SMB Review Marketing Tool
07 July 2017 by Mike Blumenthal
First noticed by Chris Barnard, the owner of 1LocalBusiness.com, Google is offering up this very slick way f[…]
Read morenote:6 comments -
New Feature: Social Sharing
07 July 2017 by Don Campbell
Getting a testimonial from a happy customer is a wonderful feeling. Why not tell the world about it? Our n[…]
Read morenote:0 comments -
GetFiveStars Release Notes for July 2017
07 July 2017 by Don Campbell
Kirsty TG Ah summertime. BBQs, hanging out at the beach, and coding up new features. That's what we've been[…]
Read morenote:0 comments -
How Willing Are Consumers to Leave Reviews Internationally?
07 July 2017 by Mike Blumenthal
Our previous survey results showed clearly that US Consumers have been increasingly embracing the idea of wr[…]
Read morenote:3 comments -
Why Won’t Happy Customers Write A Review?
06 June 2017 by Mike Blumenthal
Irene Abdou, a photographer, asked this question on a recent post about how willing folks are to leave a rev[…]
Read morenote:1 comments -
How Willing Are Consumers to Leave Reviews?
06 June 2017 by Mike Blumenthal
We all know that most consumers read reviews. But how many are willing to actually leave reviews? In the U.S[…]
Read morenote:4 comments -
How Customers Can Build & Defend Your Online Reputation
06 June 2017 by Aaron Weiche
Here is something you probably see daily online. An upset customer takes to the Internet to voice their di[…]
Read morenote:0 comments -
GetFiveStars Release Notes – June 2017
06 June 2017 by Don Campbell
Every day, we start the morning excited to improve GetFiveStars with new features and capabilities. Our goal[…]
Read morein: Release Notes,note:0 comments -
Customer Webinar: May 2017 – Tag Testimonial Widget and More New Features!
06 June 2017 by Don Campbell
This month we showed the new Tag Testimonial Widget, which enables you to build out compelling content for y[…]
Read morenote:0 comments -
New Feature: Tag Testimonial Widgets
05 May 2017 by Mike Blumenthal
Using GetFiveStars to collect customer feedback and testimonials provides a great way to understand customer[…]
Read morenote:3 comments -
Google Upgrades Hotel Reviews With Granular Detail & Graphics
05 May 2017 by Mike Blumenthal
Google has recently update hotel reviews to include much more granular review detail by traveler type abou[…]
Read morenote:0 comments -
The Simple Guide To Net Promoter Score
05 May 2017 by Aaron Weiche
I want to provide a simple guide to break down what Net Promoter Score is, the formula to calculate your sc[…]
Read morenote:0 comments -
GetFiveStars Release Notes – May 2017
05 May 2017 by Don Campbell
One of our most important goals is to add value consistently - features and optimizations that make your lif[…]
Read morein: Release Notes,note:0 comments -
Creating Quarterly & Annual NPS Reports
05 May 2017 by Aaron Weiche
The release of our new reporting engine has really created some fantastic opportunities to benefit from the […]
Read morenote:0 comments -
Just Launched! Our New Reporting Engine & New Reports
05 May 2017 by Aaron Weiche
The GetFiveStars team is very excited to announce the launch of our new reporting engine and reports today. […]
Read morenote:0 comments -
Customer Webinar: April 2017 – New Reports Sneak Peek
04 April 2017 by Don Campbell
This month we provided a "sneak peek" into something we've been working very hard on - our new Reporting Eng[…]
Read more -
Case Study: In Local Attribution Word of Mouth Dominates
04 April 2017 by Mike Blumenthal
Key Performance Indicators (KPIs) in local digital marketing are an indicator of your marketing success. But[…]
Read morenote:2 comments -
Case Study: Key Performance Indicators in Local Digital Marketing
04 April 2017 by Mike Blumenthal
Finding, tracking and collating Key Performance Indicators (KPIs)* that demonstrate the performance of your […]
Read morein: Local Search,note:3 comments -
Build Personalization And Detail Into Your Customer Data Using Job ID
04 April 2017 by Aaron Weiche
GetFiveStars lets you track more than just the customer’s name, email and phone. Taking advantage of the[…]
Read morenote:1 comments -
Facebook Reviews Bolster Facebook Recommendations
04 April 2017 by Aaron Weiche
Since it's release last October, Facebook's Recommendations feature has been a mainstay in many Facebook fee[…]
Read morenote:2 comments -
Understanding Google Schema Guidelines: Review Snippets vs. Critic Reviews
03 March 2017 by Mike Blumenthal
We recently received this question via support: Google guidelines state the following: "Only include crit[…]
Read morenote:0 comments -
GetFiveStars Customer Webinar: March 2017
03 March 2017 by Don Campbell
2017 is shaping up to be a great year! In our customer webinar this month, Don shared some product updates o[…]
Read more -
Basketball Referee Calls Lead To Death Threats & Fake Reviews
03 March 2017 by Mike Blumenthal
This story falls right into my sweet spot; the intersection of sports and reviews.1 [caption width="784" id[…]
Read morenote:1 comments -
Car Dealers Fined $3.6 Million For Fake Reviews & Deceptive Practices
03 March 2017 by Mike Blumenthal
Cars play a huge role in the local economy and a large part of every family’s budget. Because of that and[…]
Read morenote:9 comments -
5 Tips To Improve Your Customer Feedback Response
03 March 2017 by Aaron Weiche
You've got the basics covered in using GetFiveStars. You are adding all of your customers into o[…]
Read morenote:3 comments -
Owning Customer Issues Keep Bad Reviews From Owning You
03 March 2017 by Aaron Weiche
The best "magic" to having a great online reputation isn't a tool or a hack, but solid customer service. I[…]
Read morein: Customer Experience,note:0 comments -
GetFiveStars Customer Webinar: February 2017
02 February 2017 by Don Campbell
This month we're excited to share the launch of our new SMS Feedback Requests! In the webinar, we showed thi[…]
Read morein: Webinars,note:0 comments -
New Feature: Request Feedback Via SMS Text Messages
02 February 2017 by Aaron Weiche
After months of hard work the team is very excited to announce the release of SMS into our feedback request […]
Read morenote:0 comments -
Meet The Team In Seattle At MozCon Local 2017
02 February 2017 by Aaron Weiche
A good part of the GetFiveStars team will be at MozCon Local 2017 in Seattle on February 27th & 28th as […]
Read morenote:1 comments -
Google Drops Review Star Threshold to 1 or 2 Reviews AND Stops Using Bayesian Average
02 February 2017 by Mike Blumenthal
Last week we reported the fact that Google had lowered the threshold for showing review stars in the search […]
Read morenote:27 comments -
Google Lowers Local Pack Review Star Threshold to 3
02 February 2017 by Mike Blumenthal
Update: Google Drops Review Star Threshold to 1 or 2 Reviews AND Stops Using Bayesian Average A post at the[…]
Read morenote:13 comments -
Can 5-Star Reviews Backfire?
01 January 2017 by Mike Blumenthal
In the new world of online reviews where users describe your products and services many customers will make […]
Read morenote:2 comments -
GetFiveStars Customer Webinar: January 2017
01 January 2017 by Don Campbell
Welcome to 2017! In our first webinar of this year, Mike Blumenthal shared some of his research on the Googl[…]
Read morein: Webinars,note:0 comments -
GetFiveStars Release Notes – January 2017
01 January 2017 by Don Campbell
We've been working on a number of smaller changes and edits in the platform of late, let's take a look under[…]
Read morein: Release Notes,note:0 comments -
Why Having Some Bad Reviews Is… Good?
01 January 2017 by Don Campbell
What? Bad reviews are good? Ok, let me explain. Actually, let Angie Hicks, founder of Angie's List explain. […]
Read morenote:2 comments -
Building Customer Feedback Into Customer Stories
01 January 2017 by Aaron Weiche
The value of customer feedback is exponential. While many businesses look at customer feedback to pick out […]
Read morenote:0 comments -
Teaching Kids to Code – #hourofcode
12 December 2016 by Don Campbell
"Hurry up - we only have a few more minutes!" The teacher just announced there were only three minutes left[…]
Read morein: Company News,note:0 comments -
Reviews, Incentives and the Law
12 December 2016 by Mike Blumenthal
In an effort to gain visibility in Google search, some businesses have made a mad rush to solicit and acqui[…]
Read morenote:0 comments -
GetFiveStars Customer Webinar: November 2016
11 November 2016 by Don Campbell
In our November webinar we talked about the importance of customer experience, and showed some new GetFiveSt[…]
Read morein: Webinars,note:0 comments -
Add A GetFiveStars Window Cling To Your Business
11 November 2016 by Aaron Weiche
Do you want to make every attempt to let your customers know you care about their feedback? Great, let's pu[…]
Read morenote:0 comments -
GetFiveStars Release Notes – November 2016
11 November 2016 by Don Campbell
It's the middle of fall and football season and our team has been practicing hard getting some new plays rea[…]
Read morein: Release Notes,note:8 comments -
74% Of Consumers Prefer Surveys With 5 Questions Or Less
11 November 2016 by Aaron Weiche
If you really want to know what your customer thinks, you'd be smart to give them a survey with an amount of[…]
Read morein: Customer Experience,note:1 comments -
Feature Update: We’ve Added 4 New Sites To Our Review Monitoring
11 November 2016 by Don Campbell
I'm excited to share that we've expanded the online review sites that we monitor for your business locations[…]
Read morenote:1 comments -
SURVEY: Where Do Customers Choose To Leave Reviews?
10 October 2016 by Aaron Weiche
We recently set out to better understand where customers choose to leave reviews online by conducting a surv[…]
Read morenote:3 comments -
New Feature: Copy / Paste Review Text
10 October 2016 by Don Campbell
Many of you have asked us to let your customers copy the feedback they just left you, to use as a basis for […]
Read morenote:0 comments -
How to Find the Google Review URL for Your Business
10 October 2016 by Don Campbell
One of the most important things you can do is to make it easy for your customers to leave you online review[…]
Read morein: Pro Tips,note:0 comments -
3 Examples Of Optimizing The Customer Experience
10 October 2016 by Aaron Weiche
Excelling at every interaction in the customer experience (CX) is on the mind of a lot of companies these da[…]
Read morein: Customer Experience,note:1 comments -
GetFiveStars Customer Webinar: September 2016
10 October 2016 by Aaron Weiche
Our September webinar covered new GetFiveStars features and changes to how reviews are displayed on Google. […]
Read morein: Webinars,note:0 comments