Category: GatherUp Features & Updates
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Insights Report Launches to Analyze Reviews with IBM Watson
07 July 2019 by Liezen Van Loh
GatherUp is excited to announce the release of our new Insights Report into public BETA. Powered by IBM Wat[…]
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Feature Update: Manage All Reviews in Customer Activity
07 July 2019 by Liezen Van Loh
3rd-party reviews have been added to Customer Activity Manage all of your reviews from a single scre[…]
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Feature Update: NEW Review Widget Designs Display Reviews On Your Website In Style
04 April 2019 by Liezen Van Loh
Reviews are valuable content. And using review content on your website to promote your business or […]
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Announcing TextBack: User-Activated Reviews Via Text
03 March 2019 by Liezen Van Loh
With busy lifestyles, bold headlines, and near-constant connectivity, the competition to engage consume[…]
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New Feature: Reply To Google Reviews From GatherUp
01 January 2019 by Liezen Van Loh
Reviews dominate consumer influence. A recent study showed 80% of 18-34 year old consumers have writte[…]
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New Feature: The Agency Dashboard – Improving Client Management
12 December 2018 by Liezen Van Loh
As a digital marketing agency, clients come to you looking for what they think they need. As a great age[…]
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New Feature: Customer Activity Creates Efficient Workflows And Powers Actionable Insights
11 November 2018 by Liezen Van Loh
Data. Data. Data. But not my favorite character from The Goonies, Data. I’m talking about business data, b[…]
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New Feature: Facebook Recommendations Monitoring & Reporting
10 October 2018 by Liezen Van Loh
Today, we launched review monitoring for Facebook Recommendations and added them to our reporting suite. Wit[…]
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3 Ways To Request Customer Feedback And Online Reviews By Email
10 October 2018 by Aaron Weiche
Customer experience, feedback and online reviews are massively important to any type of business today. Th[…]
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New Feature: Conversion Pop-up
08 August 2018 by Aaron Weiche
We're very excited to announce our latest feature addition, designed to convert more of your website visitor[…]
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Big Surveys Are A Big Mistake
08 August 2018 by Aaron Weiche
Your customer's time is valuable, incredibly valuable. Many companies seem to forget this when it comes to[…]
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New Feature: Success Report
07 July 2018 by Aaron Weiche
Today we roll out an addition to our reporting suite with our new Success Report. The focus of this report[…]
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Our New Interface And Navigation Redesign
05 May 2018 by Aaron Weiche
Our team is very excited to release our redesigned navigation menu today. The short version is that all of[…]
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Google to Notify Reviewers of Owner Responses
05 May 2018 by Mike Blumenthal
Google announced on the Google My Business Forum today that when owners respond to reviews, the reviewers wi[…]
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February 2018 Customer Webinar Recap
03 March 2018 by Don Campbell
Our February webinar on the 27th focused on the release of our newly upgraded Review Widget. The biggest i[…]
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New Feature: Review Widget
02 February 2018 by Aaron Weiche
We are excited to announce a big refresh and improvement to an existing feature in our platform. Displayin[…]
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A “Reviews Only” Diet Makes Your Business Unhealthy
01 January 2018 by Aaron Weiche
Reviews at 3rd-party sites like Google, Facebook and Trip Advisor are no doubt valuable to your business. […]
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5-Step Plan For Success With Google Q & A
01 January 2018 by Mike Blumenthal
This is the 3rd article in a 3-part series on Google Q&A. We started with an introduction to Q&A, […]
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Google Q & A – Get To Know Google’s Latest Local Feature
01 January 2018 by Mike Blumenthal
This is the first post in a three part series on Google Q & A. Part 2 is a Big Guide To Google Q&A a[…]
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2017 in Review – GetFiveStars Product Update
12 December 2017 by Don Campbell
As we get ready for the new year, here's a quick look back at how GetFiveStars evolved in 2017. Ranging from[…]
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Indiana Attorney General Sues Hotel for Deceptive Review Practices
12 December 2017 by Mike Blumenthal
In what goes down as one of the dumbest review policies and practices ever, a hotel in Indiana solicited rev[…]
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Huge Update: New Email Request Modes & Designs
11 November 2017 by Aaron Weiche
Our team is extremely excited to announce the launch of our new feedback and review request modes that have […]
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Feature Enhancement: Customer List Upload
11 November 2017 by Aaron Weiche
With our platform having so many features, we often revisit specific ones to make sure it's the best it can […]
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New Feature: Twitter Monitoring
11 November 2017 by Aaron Weiche
We are excited to announce we have added Twitter monitoring for our Pro, Pro Plus and Executive Plan custome[…]
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Automate GatherUp With Zapier
10 October 2017 by Aaron Weiche
We are very excited to share that GatherUp has an official Zapier app to help you automate your reputation m[…]
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Review Monitoring Sites & Options Expanded
10 October 2017 by Aaron Weiche
We are excited to announce we have added many new sites to our options for review monitoring.  You have al[…]
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New Testimonial Widget, Rich Snippets + Speed = Real World Benefits
10 October 2017 by Mike Blumenthal
We're excited to announce that we updated our Testimonial Widget and Badges to a new javascript based format[…]
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Customer Webinar: June 2017 – Social Sharing, and Easy Integrations!
08 August 2017 by Don Campbell
This month we talked about "point and click" integrations with GetFiveStars, and social sharing for your tes[…]
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New Feature: Social Sharing
07 July 2017 by Don Campbell
Getting a testimonial from a happy customer is a wonderful feeling. Why not tell the world about it? Our n[…]
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GetFiveStars Release Notes for July 2017
07 July 2017 by Don Campbell
Kirsty TG Ah summertime. BBQs, hanging out at the beach, and coding up new features. That's what we've been[…]
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Customer Webinar: May 2017 – Tag Testimonial Widget and More New Features!
06 June 2017 by Don Campbell
This month we showed the new Tag Testimonial Widget, which enables you to build out compelling content for y[…]
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New Feature: Tag Testimonial Widgets
05 May 2017 by Mike Blumenthal
Using GetFiveStars to collect customer feedback and testimonials provides a great way to understand customer[…]
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Just Launched! Our New Reporting Engine & New Reports
05 May 2017 by Aaron Weiche
The GetFiveStars team is very excited to announce the launch of our new reporting engine and reports today. […]
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Case Study: In Local Attribution Word of Mouth Dominates
04 April 2017 by Mike Blumenthal
Key Performance Indicators (KPIs) in local digital marketing are an indicator of your marketing success. But[…]
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Car Dealers Fined $3.6 Million For Fake Reviews & Deceptive Practices
03 March 2017 by Mike Blumenthal
Cars play a huge role in the local economy and a large part of every family’s budget. Because of that and[…]
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New Feature: Request Feedback Via SMS Text Messages
02 February 2017 by Aaron Weiche
It's no secret that consumers (and all of us) live on our smartphones. Every way we can reach customers via[…]
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Feature Update: We’ve Added 4 New Sites To Our Review Monitoring
11 November 2016 by Don Campbell
I'm excited to share that we've expanded the online review sites that we monitor for your business locations[…]
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New Feature: Copy / Paste Review Text
10 October 2016 by Don Campbell
Many of you have asked us to let your customers copy the feedback they just left you, to use as a basis for […]
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GetFiveStars Release Notes – September 2016
09 September 2016 by Don Campbell
Ding! We've got some new features for you in our platform this month. Here are a few of the new capabilities[…]
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Google Updates Schema Review Guidelines – Again
09 September 2016 by Mike Blumenthal
With the rollout of the Reviews from Around the web feature showing aggregate review summaries on non-Google[…]
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Why A Business Needs Reviews Everywhere – Including Your Website
09 September 2016 by Mike Blumenthal
Often I hear from business owners and marketers that they just want Google reviews or just Yelp reviews or […]
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Sharing Our Knowledge This Fall At Digital Marketing Conferences
09 September 2016 by Aaron Weiche
Our team is excited to get out and share our knowledge this 2016 fall season on digital marketing, online re[…]
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Customer Feedback Locator For Multi-location Businesses And Franchises
08 August 2016 by Aaron Weiche
I'm excited to share with you another new feature, specifically for our multi-location, franchise and enterp[…]
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Updated Google Schema Review Guidelines for Local Businesses
08 August 2016 by Mike Blumenthal
Google with release of their critic review snippet extension has also significantly updated their rules for […]
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Introducing Repeat Customer Feedback
08 August 2016 by Don Campbell
We're excited to announce Repeat Customer Feedback, a new GetFiveStars feature that we've been working on fo[…]
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GetFiveStars Release Notes – August 2016
08 August 2016 by Don Campbell
We've been cooking up some new features this summer, even with vacations, BBQs and other summertime fun. And[…]
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Olo Integration With GetFiveStars Tastes Great For Nekter Juice Bar
08 August 2016 by Aaron Weiche
Things turn out better with the right ingredients and we think we've found a great recipe for customer exper[…]
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Introducing Survey Questions
08 August 2016 by Aaron Weiche
We are excited to announce the release of Survey Questions, a new feature to GetFiveStars. In addition to ca[…]
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Yelp Implements Active Cleanup Alerts When a Business Review Hits the News – Tituss Burgess Vs Frank’s Express
07 July 2016 by Mike Blumenthal
Tituss Burgess from the Unbreakable Kimmy Schmidt, tangled with one of the infamous NYC Moving crooks compan[…]
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13 Ideas to Make Your Business More Complaint Friendly
06 June 2016 by Mike Blumenthal
In June, Mike Blumenthal takes a deep look at customer complaints with a series of articles.  View all of t[…]
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Power Up Customer Feedback And Reviews With Kiosk Mode
04 April 2016 by Aaron Weiche
The following article is a guest post from GetFiveStars agency reseller Paul Sherland who provides SEO and I[…]
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Google Reviews Just Got Easier – G+ No Longer Required
04 April 2016 by Mike Blumenthal
It would appear that Google is now allowing users with just a Google account to leave a review. The account […]
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GetFiveStars Now Integrates With QuickBooks Online
03 March 2016 by Aaron Weiche
NOTE:  This integration is currently in BETA. We need QB Online users to be part of the BETA test, so pleas[…]
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Review Stars And Ratings To The Tenth Power
03 March 2016 by Aaron Weiche
We've just released an exciting update to our ratings and reviews calculations for the Testimonial Widget. Â[…]
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Integrating GetFiveStars Into Your Email Marketing or CRM Platform
02 February 2016 by Mike Blumenthal
At GetFiveStars we pride ourselves on making the whole flow of reputation development, customer feedback, […]
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Google Reviews – One URL To Rule Them All
12 December 2015 by Mike Blumenthal
It’s never easy running a business. This is particularly true if you are running your own online review ma[…]
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New GetFiveStars Features Webinar
11 November 2015 by Don Campbell
We held another customer webinar on Tuesday November 17, which was a record turnout - thank you to those who[…]
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Using Your Favorite Email Service With GetFiveStars
04 April 2015 by Don Campbell
Do you already have an email service you use to communicate with your customers? No problem! GetFiveStars p[…]
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Customer Webinar #3 Recording – Kiosk Mode, New APIs, and More
03 March 2015 by Don Campbell
We're really enjoying these customer webinars. Each one has been packed with great questions and ideas from […]
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Report on all your business locations
03 March 2015 by Don Campbell
If you manage a lot of business locations in GetFiveStars, this feature is for you. You probably already us[…]
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New Kiosk Mode Capability
03 March 2015 by Don Campbell
We've got an exciting new feature for you to try! Kiosk Mode allows you to request feedback from your custo[…]
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GetFiveStars 2014 Year In Review
01 January 2015 by Don Campbell
2014 was an exciting year at GetFiveStars. We created out first "explainer video", launched a bunch of new[…]
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Customer Webinar #2 Recording
11 November 2014 by Don Campbell
Based on the success of our last webinar, we're doing more of them for sure. Today we did our second webinar[…]
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New Design for Your Testimonials Widget
11 November 2014 by Don Campbell
Here's a brand new design for your testimonials widgets. We wanted a fresher, more modern look, and tried ma[…]
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Customer Webinar #1 Recording
10 October 2014 by Don Campbell
Earlier today we did our first customer webinar, where we showed many of the new features announced over the[…]
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New Designs for Your Customer Feedback Pages
10 October 2014 by Don Campbell
Our creative design team has been dreaming up new designs again - this time for the customer feedback pages.[…]
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Feature Updates and Roadmap
10 October 2014 by Don Campbell
Every great product is an evolution - it is always changing and improving based on customer feedback, indust[…]
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New Email Features in GetFiveStars
09 September 2014 by Don Campbell
Many of you asked for better branding and nicer designs for the feedback request emails - and we’ve listen[…]
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Introducing The GetFiveStars Blog
05 May 2014 by Don Campbell
Welcome to the new GetFiveStars Blog! Our vision is to help every location based business in the world prov[…]
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