Customer Experience Archives

Category: Customer Experience

The Importance of Reviews And Feedback For A New Business

06 June 2018 by Aaron Weiche

For the first time, you open the doors to your first customers. After all of the dreaming, planning, prepa[…]
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in: Customer Experience, Net Promoter Score (NPS), Reputation Management,

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5 Reasons Customer Feedback Is Amazing

03 March 2018 by Aaron Weiche

Getting inside the consumer's head has always been the goal of marketing. More than a few strategies and tec[…]
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in: Customer Experience,

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Customer Love

02 February 2018 by Aaron Weiche

On this day of Valentines, we just wanted to take a minute to emphasize a few things. Number 1, we love ou[…]
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in: Customer Experience,

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A “Reviews Only” Diet Makes Your Business Unhealthy

01 January 2018 by Aaron Weiche

Reviews at 3rd-party sites like Google, Facebook and Trip Advisor are no doubt valuable to your business. […]
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in: Customer Experience, GatherUp Features & Updates,

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How Customers Can Build & Defend Your Online Reputation

06 June 2017 by Aaron Weiche

Here is something you probably see daily online. An upset customer takes to the Internet to voice their di[…]
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in: Customer Experience, Net Promoter Score (NPS), Reputation Management,

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Owning Customer Issues Keep Bad Reviews From Owning You

03 March 2017 by Aaron Weiche

The best "magic" to having a great online reputation isn't a tool or a hack, but solid customer service. I[…]
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in: Customer Experience,

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Why Having Some Bad Reviews Is… Good?

01 January 2017 by Don Campbell

What? Bad reviews are good? Ok, let me explain. Actually, let Angie Hicks, founder of Angie's List explain. […]
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in: Customer Experience, Pro Tips, Reputation Management,

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Building Customer Feedback Into Customer Stories

01 January 2017 by Aaron Weiche

The value of customer feedback is exponential. While many businesses look at customer feedback to pick out […]
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in: Customer Experience, GatherUp Tips & Tricks, Pro Tips,

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Add A GetFiveStars Window Cling To Your Business

11 November 2016 by Aaron Weiche

Do you want to make every attempt to let your customers know you care about their feedback? Great, let's pu[…]
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in: Customer Experience, GatherUp Tips & Tricks,

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74% Of Consumers Prefer Surveys With 5 Questions Or Less

11 November 2016 by Aaron Weiche

If you really want to know what your customer thinks, you'd be smart to give them a survey with an amount of[…]
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in: Customer Experience,

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3 Examples Of Optimizing The Customer Experience

10 October 2016 by Aaron Weiche

Excelling at every interaction in the customer experience (CX) is on the mind of a lot of companies these da[…]
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in: Customer Experience,

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How To Get More Online Reviews – Part One

07 July 2016 by Aaron Weiche

The number one question we field at GetFiveStars is "How can I get more online reviews?". A business might[…]
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in: Customer Experience, GatherUp Tips & Tricks, Reputation Management,

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Net Promoter Score – Your Word of Mouth Index

07 July 2016 by Mike Blumenthal

Most businesses track their online reviews religiously yet they have no metric to assess an even more impo[…]
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in: Customer Experience, Net Promoter Score (NPS),

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8 Steps for Dealing with Customer Complaints

06 June 2016 by Mike Blumenthal

In June, Mike Blumenthal takes a deep look at customer complaints with a series of articles. View all of t[…]
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in: Customer Complaint Series, Customer Experience, Reputation Management,

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SURVEY: How Quickly Should A Business Respond to a Complaint?

06 June 2016 by Mike Blumenthal

In June, Mike Blumenthal takes a deep look at customer complaints with a series of articles. View all of t[…]
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in: Customer Complaint Series, Customer Experience,

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SURVEY: Are We As Good As We Think We Are?

06 June 2016 by Mike Blumenthal

In June, Mike Blumenthal takes a deep look at customer complaints with a series of articles. View all of t[…]
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in: Customer Complaint Series, Customer Experience, Reputation Management,

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SURVEY: What Happens When Things Go South? You Lose More Customers Than You Ever Know

06 June 2016 by Mike Blumenthal

In June, Mike Blumenthal takes a deep look at customer complaints with a series of articles. View all of t[…]
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in: Customer Complaint Series, Customer Experience, Reputation Management,

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Survey: 8 Things That Really Cause Consumers to Complain

06 June 2016 by Mike Blumenthal

In June, Mike Blumenthal takes a deep look at customer complaints with a series of articles. View all of t[…]
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in: Customer Complaint Series, Customer Experience, Reputation Management,

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5 Good Things About Customer Complaints

06 June 2016 by Mike Blumenthal

In June, Mike Blumenthal takes a deep look at customer complaints with a series of articles. View all of t[…]
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in: Customer Complaint Series, Customer Experience, Reputation Management,

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Review Sprinkles And Your Customer Feedback Cake

12 December 2015 by Aaron Weiche

I watch my kids pick out donuts, cupcakes and cake, it's all about the sprinkles. I talk with marketers, m[…]
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in: Customer Experience, GatherUp Tips & Tricks, Reputation Management,

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Pay It Forward On Small Business Saturday And Leave A Review

11 November 2015 by Aaron Weiche

Launched in 2010 by American Express, Small Business Saturday aims to put focus on shopping at small busines[…]
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in: Customer Experience,

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Getting Out In Front Of Your Online Review Strategy

05 May 2014 by Don Campbell

With the new world of online consumer reviews, customers now have the power to significantly help or hurt y[…]
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in: Customer Experience,

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