Paying close attention to what your customers say and think about your business is vital for building a customer-centric business that has a loyal base
In today’s competitive small business landscape, it’s more important than ever before to stand out from the crowd. One way to do this is to
The number one priority for businesses today is customer experience (CX), which is understandable since 86% of buyers will pay more if their experience with
Satisfied customers are vital for any successful business. To have happy customers you need to first understand what they want and need from your business.
Think about your favorite brand. Why do you love it so much? Chances are, it has a lot to do with the experiences you’ve had
The pandemic has turned business upside down and we have observed how this has impacted reviews. Most businesses, some more than others, lost rating strength
Right now is a good time to pause and think about your review strategy and where you are asking for reviews. Should you focus on
Reviews are incredibly valuable to a business. Each positive review is a success story from your customer that can help land your next customer. Each
As your businesses re-opens and stays open during COVID-19 you will be adapting to new service models, delivery, and customer experiences in a changed economy.
Running a business is difficult. Having customers give you their opinion on your business can both be rewarding through great 5-star reviews and challenging when
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GatherUp will make customer experience the backbone of your business, building a continuous cycle of happy customers and powerful reviews to help you capture your next customer.
Net Promoter, Net Promoter System, Net Promoter Score, NPS and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Fred Reichheld and Satmetrix Systems, Inc.