Category: Customer Experience
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Customer Feedback Survey Templates for 2021
February 18, 2021 by Micah Hartmann
The number one priority for businesses today is customer experience (CX), which is understandable since 86%[…]
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How to Create an Effective Customer Satisfaction Survey
January 28, 2021 by Holly Stanley
Satisfied customers are vital for any successful business. To have happy customers you need to first unders[…]
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What is Customer Experience and Why is It Important?
January 14, 2021 by Micah Hartmann
Think about your favorite brand. Why do you love it so much? Chances are, it has a lot to do with the ex[…]
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Do Consumers Support Businesses Requiring Masks?
August 04, 2020 by Mike Blumenthal
The pandemic has turned business upside down and we have observed how this has impacted reviews. Most busi[…]
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Reviews & Your Business: Developing Your Review Strategy
June 11, 2020 by Mike Blumenthal
Right now is a good time to pause and think about your review strategy and where you are asking for reviews[…]
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The Power Of Tags For Reviews
May 26, 2020 by Aaron Weiche
Reviews are incredibly valuable to a business. Each positive review is a success story from your customer t[…]
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Building Consumer Confidence As You Re-open Your Business During COVID-19
May 13, 2020 by Aaron Weiche
As your businesses re-opens and stays open during COVID-19 you will be adapting to new service models, deli[…]
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Reviews Are A Business Strategy, Not Just A Marketing Tactic
April 21, 2020 by Gatlin Johnson
Running a business is difficult. Having customers give you their opinion on your business can both be rewar[…]
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Tracking What Your Customers Care About – Insights Turn Into Survey Questions
April 17, 2020 by Steve Hartman
Not all reputation management and customer experience solutions provide options for quick and easy survey q[…]
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Listening To Customers
April 02, 2020 by Mike Blumenthal
Now, more than ever, listening to your customers is one of the most important things you can do as a busine[…]
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The Power Of A Customer Experience Hub
March 21, 2019 by Aaron Weiche
Just about every business we talk to is interested in doing more with less. GatherUp was never designed to d[…]
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3 Ways To Request Customer Feedback And Online Reviews By Email
October 11, 2018 by Aaron Weiche
Customer experience, feedback and online reviews are massively important to any type of business today. Th[…]
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The Importance of Reviews And Feedback For A New Business
June 11, 2018 by Aaron Weiche
For the first time, you open the doors to your first customers. After all of the dreaming, planning, prepa[…]
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5 Reasons Customer Feedback Is Amazing
March 19, 2018 by Aaron Weiche
Getting inside the consumer's head has always been the goal of marketing. More than a few strategies and tec[…]
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Customer Love
February 14, 2018 by Aaron Weiche
On this day of Valentines, we just wanted to take a minute to emphasize a few things. Number 1, we love ou[…]
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A “Reviews Only” Diet Makes Your Business Unhealthy
January 29, 2018 by Aaron Weiche
Reviews at 3rd-party sites like Google, Facebook and Trip Advisor are no doubt valuable to your business. Su[…]
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How Customers Can Build & Defend Your Online Reputation
June 16, 2017 by Aaron Weiche
Here is something you probably see daily online. An upset customer takes to the Internet to voice their di[…]
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Owning Customer Issues Keep Bad Reviews From Owning You
March 13, 2017 by Aaron Weiche
The best "magic" to having a great online reputation isn't a tool or a hack, but solid customer service. I[…]
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Why Having Some Bad Reviews Is… Good?
January 10, 2017 by Don Campbell
What? Bad reviews are good? Ok, let me explain. Actually, let Angie Hicks, founder of Angie's List explain. […]
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Building Customer Feedback Into Customer Stories
January 05, 2017 by Aaron Weiche
The value of customer feedback is exponential. While many businesses look at customer feedback to pick out […]
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Add A GetFiveStars Window Cling To Your Business
November 22, 2016 by Aaron Weiche
Do you want to make every attempt to let your customers know you care about their feedback? Great, let's pu[…]
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74% Of Consumers Prefer Surveys With 5 Questions Or Less
November 09, 2016 by Aaron Weiche
If you really want to know what your customer thinks, you'd be smart to give them a survey with an amount of[…]
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3 Examples Of Optimizing The Customer Experience
October 06, 2016 by Aaron Weiche
Excelling at every interaction in the customer experience (CX) is on the mind of a lot of companies these da[…]
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How To Get More Online Reviews – Part One
July 11, 2016 by Aaron Weiche
The number one question we field at GatherUp is "How can I get more online reviews?". A business might hav[…]
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Net Promoter Score – Your Word of Mouth Index
July 06, 2016 by Mike Blumenthal
Most businesses track their online reviews religiously yet they have no metric to assess an even more impo[…]
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8 Steps for Dealing with Customer Complaints
June 27, 2016 by Mike Blumenthal
In June, Mike Blumenthal takes a deep look at customer complaints with a series of articles. View all of t[…]
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SURVEY: How Quickly Should A Business Respond to a Complaint?
June 20, 2016 by Mike Blumenthal
In June, Mike Blumenthal takes a deep look at customer complaints with a series of articles. View all of t[…]
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SURVEY: Are We As Good As We Think We Are?
June 15, 2016 by Mike Blumenthal
In June, Mike Blumenthal takes a deep look at customer complaints with a series of articles. View all of t[…]
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SURVEY: What Happens When Things Go South? You Lose More Customers Than You Ever Know
June 13, 2016 by Mike Blumenthal
In June, Mike Blumenthal takes a deep look at customer complaints with a series of articles. View all of t[…]
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Survey: 8 Things That Really Cause Consumers to Complain
June 06, 2016 by Mike Blumenthal
In June, Mike Blumenthal takes a deep look at customer complaints with a series of articles. View all of t[…]
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5 Good Things About Customer Complaints
June 01, 2016 by Mike Blumenthal
In June, Mike Blumenthal takes a deep look at customer complaints with a series of articles. View all of t[…]
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Review Sprinkles And Your Customer Feedback Cake
December 10, 2015 by Aaron Weiche
I watch my kids pick out donuts, cupcakes and cake, it's all about the sprinkles. I talk with marketers, m[…]
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Pay It Forward On Small Business Saturday And Leave A Review
November 25, 2015 by Aaron Weiche
Launched in 2010 by American Express, Small Business Saturday aims to put focus on shopping at small busines[…]
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Getting Out In Front Of Your Online Review Strategy
May 27, 2014 by Don Campbell
With the new world of online consumer reviews, customers now have the power to significantly help or hurt y[…]
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