Free Webinar
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Tuesday, May 25th, 2021 2:00 PM – 3:00 PM EDT
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Our monthly webinars introduce you to our customer feedback and online review platform and take you deeper into our product’s features. The experts at GatherUp share our knowledge, platform, strategy, and industry news helping you to build and manage your online reputation.
We record each month’s webinar and post-webinar recaps to our blog that contains what we covered and the video recording.
March 2023: Optimizing GBP for Multi-Locations & Franchises
In this webinar we invited guest, Darren Shaw, Founder/CEO of Whitespark, to discuss his best guidance on optimizing your Google Business Profile to increase local SEO ranking and conversions. Darren provided tips to:
Dec 2022 Agency Webinar: Holiday Edition
In this month’s webinar we were in the gift-giving mood!
The GatherUp product and engineering teams have been hard at work the past few months building amazing new features, some of which were recommended by our agency partners.
We started off highlighting our takeways from the Moz “The Impact of Local Business Reviews on Consumer Behavior” study. We also took a look at Facebook’s new page experience and what it means in relation to GatherUp and reviews.
Chris Walker, head of sales, walked you through the new features:
If a you’re interested in testing out our Agency Business Report and/or the new Stars feature to collect 1st-party reviews, email [email protected] with subject line BETA TEST [Feature].
Thanks to all who registered and attended this month’s webinar. Enjoy the holiday season. We’ll have even more exciting news to share in 2023!
Sept 2022 Agency Webinar: Change Management and the FTC Guidelines
In response to the FTC’s updated online review management guidelines, we updated relevant features within the product. Chris Walker, GatherUp Sales Team Lead, walked our agency and enterprise partners through the changes, how it can impact their organization, and how to educate clients and team members on the benefits.
July 2022: Bolstering the Customer Experience with Business Texting
On July 14th, we welcomed Aaron Weiche back to the GatherUp webinar. Weiche, is the co-founder and CEO of Leadferno, and the former CEO of GatherUp.
Together with Steve Hartman, the two talked about how business texting creates a connection that can make for an incredible customer experience. Once that experience is delivered businesses should be capturing, marketing and learning from customer feedback.
Marketing reviews helps drive customers to your site where utilizing a web-to-text app like Leadferno can drive conversion rates and close more leads. With products like GatherUp and Leadferno working together your business can deliver amazing customer experience.
May 2022 Agency-only Webinar: 5/19/22
On May 19th, 2022 we welcomed our agency partners to join us on our first agency-only webinar of the year.
We’ve brought agency resources into the application. This is a huge win as it is much easier to find, access and utilize the tools provided.
Reputation Scorecards launched on May 17th. This new tool helps agencies prospect new clients by highlighting their online reputation and compares them to the nearest competitors. The scorecard can also be used as a benchmarking tool for existing clients.
Chris Walker, Sales Team Lead, showcased his sales tips in the Anatomy of the Sale. He showed how to use the Reputation Scorecard in the sales process.
Lastly, we highlighted Sendible, an all-in-one Social Media management solution. Sendible is owned by the same company as GatherUp, and thus there are discounts available for GatherUp customers when you buy Sendible. Our agency partners have enjoyed Sendible’s platform, ease-of-use and feature set.
The March 31st webinar included details on our exciting new features. The team has worked hard to build value within Social Sharing, as well as a valuable new tool to help agencies grow and scale.
Social Sharing allows you to share reviews on Social Media building your brand with consistent reinforcement from customers. Now you can automate the posting of these reviews through Automatic Social Sharing. We also reminded viewers that you can directly post to Instagram now.
The Reputation Scorecard, currently in beta, is a new feature that pulls a snapshot of a business’ online reputation versus its competitors. Agencies will use this tool to prospect and provide value during the lead generation process ultimately earning new clients.
Lastly, we discussed our latest integration to add customers which will launch April 6th. Google Sheets, the widely used spreadsheet tool, can now be used to add customers automatically to your GatherUp account to easily get review requests sent out efficiently.
On March 7, 2022 Mike Blumenthal, co-founder of GatherUp and Near Media, joined Steve Hartman to discuss the Federal Trade Commission’s recent guidelines and best practices for review management platforms, businesses, agencies and marketers.
Mike discussed what prompted the FTC updated guidelines, what businesses should be doing and why. Steve, Product Marketing Manager for GatherUp, outlined changes businesses and agencies can take within the platform to be in compliance. Steve also showed the minor product defaults that were updated due to this updated guidance.
We kicked off the 2022 webinar series with feature and product updates. We also discussed two features that are currently in beta. Attendees were notified of integration options for adding customers from their favorite CRM, POS or email provider. Lastly, we teed up our attendance at the IFA Convention Exhibit Hall Feb 27-28th (booth #1542) and next month’s webinar.
June 2021 Webinar: Integrated local marketing for franchises: Maximize your digital presence
GatherUp joined forces with Location3, a Denver-based digital marketing agency specializing in delivering enterprise strategy with local activation. The webinar focused on paid and organic strategies for driving business to enterprise brands on a local level.
A walk-through of next-level processes for feedback gathering that will make you a GatherUp power user.
Mike Blumenthal says farewell. And we showcase the brand new GatherUp Inbox functionality, Reporting, and Google review attribute monitoring.
February 2021 Webinar: 2/24/21
We discussed Google Posts, social sharing, surveys, our partnership with Whitespark, and Integrations.
The sendoff of Aaron Weiche, a walkthrough of Tags and TextBack, Beta testing for Inbox, and Google Review Summaries.
December 2020 Webinar: 12/23/20
The launch of custom notifications, new send mode display for easy updates, 2020 in review and 2021 predictions.
October 2020 Webinar: 10/31/20
A new notifications interface and options update, Cyfe and GatherUp integration for digital dashboards, and a walkthrough of adding customers to GatherUp.
September 2020 Local SEO AMA Webinar: 9/8/20
GatherUp’s third local SEO webinar covering both local search tips and a lengthy AMA section featured Amanda Jordan and Claire Carlile along with Aaron Weiche and hosted by Mike Blumenthal.
The addition of Quick Links, the Feedback URL, Google Attributes now in the Review Widget, masks and reviews research and case study, and the power of tagging.
The launch of Google review attribute monitoring and smaller updates to social sharing, Direct Mode, and a new review badge option called minimal.
June 2020 Local SEO AMA Webinar: 6/23/20
Mike Blumenthal hosted Joy Hawkins, Krystal Taing, and Aaron Weiche to share local SEO tips, Google My Business changes, digital marketing strategies, and more.
An in-depth look at the power of using Tags. We also cover how to create better Social Sharing backgrounds, the return of Google reviews, new integrations and Google’s newest review feature, review attributes.
New updates to our Social Sharing feature with a Twitter integration and new cropping tools. We also cover recent articles on review strategy, digital marketing with your reviews, our Local Search AMA webinar, and more.
April 2020 Local SEO AMA: 4/24/20
Joy Hawkins of Sterling Sky and Darren Shaw of Whitespark joined GatherUp’s Mike Blumenthal and Aaron Weiche for an hour packed of insight, local SEO strategy, COVID-19 adjustments and Google My Business tips.
February 2020 Webinar: 2/25/20
Social Sharing has launched! Tune in to see our newest feature in action and take a look at new user management tools.
We’re kicking off 2020 with a trio of new features you don’t want to miss. Optimized Layouts, Social Sharing, and…
November 2019 Webinar: 11/19/19
November’s webinar is a rich discussion around responding to reviews, Google Q&A, review gating, and upcoming features.
September 2019 Webinar: 9/24/19
We cover Google’s announcement on review rich snippets and dive into replying to reviews. There’s a new feature coming soon…
July’s webinar checks in on a recent feature release and announces the public BETA release of Insights Report. Don’t miss it!
Feature updates, industry news, case studies, and a sneak peek were shared during the June 2019 Customer Webinar.
May’s webinar was full of general feature reminders and tips. It’s a great refresher for new and veteran users.
Widgets, widgets everywhere! April’s webinar put the new widget designs on full display for your viewing pleasure.
New review widget designs coming to BETA. TextBack is live. The Insights Report is coming. We cover this and more in our March webinar.
January 2019 Webinar: 1/31/19
Google My Business Authorization is live. Learn how to respond directly to Google Reviews from GatherUp. TextBack and NEW Review Widget designs coming to beta.
November 2018 Webinar: 11/18/18
We cover not one, but two new feature releases, Customer Activity and Auto-Tagging. Live demos, other updates, and what’s coming to BETA by the end of the year complete this month’s webinar.
October 2018 Webinar: 10/26/18
Our first official webinar as GatherUp (previously Get Five Stars) covered Facebook’s change from reviews to recommendations and what that means for you.
August 2018 Webinar: 8/30/18
Conversation about the official release of Conversion Pop-Up and a Review Widget refresher is followed by Customer Activity and Auto-Tagging coming to BETA.
July 2018 Webinar: 7/24/18
Our new Success Report is released for a full view of your ratings and reviews. We also preview some great new marketing features about to go live.
June 2018 Webinar: 6/19/18
A new reporting feature goes into BETA and Mike Blumenthal gives an updated look at Google Q&A and why you want to monitor it.
May 2018 Webinar: 5/22/18
A complete review of the previous months feature releases along with a sneak peak at what’s coming this summer to the app.
April 2018 Webinar: 4/24/18
Google’s TOS update provided a lot of discussion and questions. Our new menu is in BETA and email notifications are released.
March 2018 Webinar: 3/27/18
We recapped recent updates to the Review Widget and highlighted upcoming improvements to our notification emails and menu.
February 2018 Webinar: 2/27/18
We launched our new Review Widget to display 1st-party and 3rd-party reviews with added layout options.
November 2017 Webinar: 11/30/17
Our new request modes have launched and this webinar will show each of the 3 new modes and their options.
October 2017 Webinar: 10/31/17
We showed many new features that we’ve added over the past month, and also unveiled the new Feedback Modes beta.
August 2017 Webinar: 8/29/17
Get a great preview on some new feature shipping this fall for request modes, Google review response and more.
June 2017 Webinar: 6/30/16
Social sharing was released, more testimonial features and we covered integrations like Zapier along with our normal Q & A on online reputation.
May 2017 Webinar: 5/30/17
We demo our latest feature addition of custom testimonial widgets. These new Tag Testimonial Widgets offer great flexibility and SEO benefits.
April 2017 Webinar: 4/24/17
Get a complete look at our new reporting engine as we cover all of the new reporting features, comparison functions and more.
March 2017 Webinar: 3/28/17
A review of SMS text feedback requests, a deep dive into Google’s rich snippets and search result pages and a sneak peek at the new reporting features.
February 2017 Webinar: 2/24/2017
SMS/Text feedback requests are now part of our platform. We took a look at how to enable SMS requests, it’s settings and using it.
January 2017 Webinar: 1/24/2017
Mike Blumenthal took a deep dive on the Google Knowledge Panel, review rich-snippets and tips for getting the most out of Google’s search results.
November 2016 Webinar: 11/29/16
The team closes out 2016 by going over new features for expanded review monitoring, the new copy/paste review feature and how repeat feedback works.
September 2016 Webinar: 9/27/16
Aaron, Mike and Don ran through new features to the platform including the 2nd email reminder int he feedback request process and covered Google’s Reviews from the web addition.
August 2016 Webinar: 8/23/16
Aaron and Mike covered some big new features on the platform including repeat customer feedback, survey questions and feedback request emails.
July 2016 Webinar: 7/26/16
Don and Mike go over new updates to the platform, summarize our “How To Get More Reviews” blog posts, the importance of responding to customers and more.
June 2016 Webinar: 6/28/16
Don and Aaron discuss Customer Complaints in-depth from Mike Blumenthal’s 7 post series on our blog. We also covered new features.
May 2016 Webinar: 5/31/16
Covering new features to the platform, online review reporting additions and general Q&A with the GetFiveStars team.
April 2016 Webinar: 4/26/16
An overview of new features added in April, tips for better email open rates, the impact of Net Promoter Score and more.
March 2016 Webinar: 3/29/16
A look at customer testimonials, our testimonial widget for your website, the new testimonial badge, review schema and more.
February 2016 Webinar: 2/23/16
After a brief overview of the platform we look at how to add customers to GetFiveStars, reporting, new features coming in March and how to link to Google review profile pages.
GatherUp will make customer experience the backbone of your business, building a continuous cycle of happy customers and powerful reviews to help you capture your next customer.
Net Promoter, Net Promoter System, Net Promoter Score, NPS and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Fred Reichheld and Satmetrix Systems, Inc.
Tuesday, May 25th, 2021 2:00 PM – 3:00 PM EDT