Features
Features For Customer Experience Management
GatherUp is a robust solution to cultivate and manage your customer feedback and online reviews. With dozens of features, each with options and customizations, be empowered to meet your customer experience goals. As a Software as a Service (SaaS) solution, we constantly add and enhance features to grow with the internet and the industry. Small business, multi-location, and enterprise will find the right combination of features to drive your business up. View them all below.
Review & Feedback Generation
Request customer feedback and online reviews from your customers to fuel your online marketing. With over a dozen ways to engage customers in feedback, including email and outbound and inbound SMS text messages, you can GatherUp® more feedback and reviews with a smart, robust and easy to use service.
- Request reviews on over 100 sites
- Acquire 1st-party & 3rd-party reviews
- Branded email requests
- Multiple request modes & options
- Kiosk Mode
- Short URLs (web & social)
- Automated requests & reminders
- Multi-location locator pro
- Outbound SMS requests pro
- TextBack - Inbound SMS pro
Review & Reputation Monitoring
Don’t miss a review! Our review monitoring listens to your reputation profiles across 30+ review sites and brings all your reviews together into one place so you can manage, respond and report on them with ease. We are the only solution that monitors Google Questions & Answers.
- Monitoring of 40+ review sites
- Review management
- Email notifications
- Public & private review response
Marketing & SEO
See why we are a leader in this important category. Market your reputation and reviews with our Review widget, Conversion Pop-up and other features. Drive traffic with search engine optimization (SEO) visibility and convert website visitors to leads with beautifully designed integrations for your website.
- Review widget for your website
- Google review schema
- Conversion Pop-up
- Tag widget
- Aggregate review rating badge
- Social sharing of reviews
Gather & Manage
As our name implies, we help you gather up all of your customer feedback, reviews, data, surveys and more in one place. Our features allow you to engage more customers in valuable feedback so you can manage your customer’s experience. Get a complete view of your business through the eyes and voice of your customer.
- Customer activity dashboard
- Net Promoter Score
- Survey questions
- Open text customer feedback
- 1st-party reviews
- Customer profiles
- Repeat customer feedback
- Feedback theme tags
- User management
- Advanced filters & sorting
- Job IDs, custom IDs & tags
- Auto-tagging pro
Measure & Report
Our suite of reports lets you view your data the way you want. Our reports are visually engaging with the features you need to filter, sort, customize and compare. We know that capturing, benchmarking and tracking your reputation efforts are key to big improvements.
- Brand/Account level reporting
- State/Region level reporting
- Location level reporting
- Advanced filtering
- Report template creation
- Net Promoter (NPS) reports
- Reviews reports
- Comparison reports
- Status reports
- Automated email report delivery
- CSV data downloads
- Report API pro
- Insights Report pro
- Custom reports pro +
Automation & Integrations
Populate customers into GatherUp from your CRM, database, POS, accounting software, email marketing platform or other software platforms. With extensive options for simple or custom integrations, you can make using GatherUp even easier with automation.
- Webhooks
- Mobile app integrations
- Digital ordering integrations
- POS integrations
- Rest API pro