Elevate Your Strategy

At GatherUp, we understand the importance of staying ahead of the curve in today’s competitive landscape. We’re thrilled to share three new, powerful features that will revolutionize your agency’s approach to reputation management.

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Listen

The First Step in Reputation Management

Discover the integral tools you need to listen to customer feedback. It is here that a successful reputation and review management strategy starts to build. At the listening stage, we focus on gathering feedback, monitoring review sites, and…

Email & SMS Review Requests

Two powerful tools for collecting feedback are Email & SMS.

E-mail

Set up automatic review requests and reminders. The closer to purchase you send out your message, the more likely you are to receive a response.

Enable your emails to keep the customer journey consistent. Add your logo to your feedback and review request email, and landing page.

SMS Requests

Leverage SMS to engage customers and increase retention with more personalized communication. Segment, test and schedule messages all within our platform.

Through GatherUp, you’ll be able to create robust, complaint lists utilizing customer feedback.

Review Monitoring

Let GatherUp be your eyes and ears across the platforms most important to you.

GatherUp monitors over 100 review sites, allowing you to easily manage and respond to customer feedback.

We’re the only solution that monitors Google Q&A, and sites including Facebook, Yelp, Glassdoor, OpenTable and Indeed

(BETA) Web-To-Text Webchat Widget

Our latest feature enables you to keep the conversation going, from on-site to on-the-go.

By implementing a pop-up with a simple form, you can take any conversation from web to text.

Keep leads hooked and build a more organic connection through the natural pace of SMS.

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Understand

The Second Step in Reputation Management

Once you have begun collecting feedback, it’s time to dive in and unpack your customer feedback, to discover valuable insights and create a strategic plan for areas of improvement.

AI-Generated Insights & Performance Reporting

AI Generated Insights

Turn mountains of review and feedback data into insights using the power of AI. Deliver analysis and easy-to-understand insights directly to your team.

By analyzing your customer feedback, you’ll develop a clear understanding of what’s delivering a 5-star experience and what’s not.

Net Promoter Score dashboard metric

Performance Reporting

With our Performance Report, you’ll receive a summary of NPS metrics, survey questions, reviews and requests for a single location in real-time.

Based on your needs, you can opt to receive a copy of the report on a weekly or monthly basis.

Auto-Tagging

Enhance your data filtering through Auto-Tagging. It automatically applies a custom tag to selected keywords in 1st- and 3rd party review content.

Smart Tags, powered by AI, saves you time by combing through all reviews to uncover the 10 most common themes. No need to manually create tags!

Net Promoter Score dashboard notification

Notifications

Keep online reputation and customer experience top of mind, with custom notifications for your review notifications.

Set attributes like:
  • Review rating
  • Net Promoter Score
  • Review source
  • Summary schedule
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Engage

The Third Step in Reputation Management

89% of consumers read business’ responses to reviews. Engaging with your customers is just as critical – if not more – as providing an avenue for feedback.

AI-Driven Review Responses

SmartReply

SmartReply analyzes reviews and generates a customized, human-sounding response that:
  • References the review
  • Identifies and matches the sentiment
  • Is always editable
Make your customers feel seen with unique, personalized responses, while saving your self time. It’s a win-win.

AutoReply

AutoReply crafts and sends personalized responses specifically to positive reviews.

AutoReply ensures each reply feels authentic, driving a stronger connection between you and customers.

Suggested Replies (BETA)

Using AI, Suggested Responses composes tailored suggestions for addressing negative feedback.

Notifications will go directly to your email, where you can approve and send review replies with just one click.

Review Widgets

Display 1st- and 3rd-party reviews on-site with our Review Widget. Build trust, drive conversions and boost SEO with this added feature.

Choose from multiple layouts and customization aspects to best fit your site.

Social Sharing

Turn 1st- or 3rd-party reviews into social media content to post to Facebook, Google Posts, and Instagram.

Select a review and use the image generator to easily create custom graphics to share or download.

2-Way SMS & Promotional Text Messaging

Drive engagement with 2-way SMS conversations using our Web-to-Text Chat widget. Assign conversations to specific team members.

Drive customer loyalty using Campaigns, promotional SMS marketing messages. Send exclusive offers to your most loyal, happiest customers.

AI-Driven Review Responses

SmartReply

SmartReply analyzes reviews and generates a customized, human-sounding response that:
  • References the review
  • Identifies and matches the sentiment
  • Is always editable
Make your customers feel seen with unique, personalized responses, while saving your self time. It’s a win-win.

AutoReply

AutoReply crafts and sends personalized responses specifically to positive reviews.

AutoReply ensures each reply feels authentic, driving a stronger connection between you and customers.

Suggested Replies (BETA)

Using AI, Suggested Responses composes tailored suggestions for addressing negative feedback.

Notifications will go directly to your email, where you can approve and send review replies with just one click.

Review Widgets

Display 1st- and 3rd-party reviews on-site with our Review Widget. Build trust, drive conversions and boost SEO with this added feature.

Choose from multiple layouts and customization aspects to best fit your site.

Social Sharing

Turn 1st- or 3rd-party reviews into social media content to post to Facebook, Google Posts, and Instagram.

Select a review and use the image generator to easily create custom graphics to share or download.

2-Way SMS & Promotional Text Messaging

Drive engagement with 2-way SMS conversations using our Web-to-Text Chat widget. Assign conversations to specific team members.

Drive customer loyalty using Campaigns, promotional SMS marketing messages. Send exclusive offers to your most loyal, happiest customers.