Essential Reputation Management Resources

Free ebooks, guides & whitepapers for mastering customer feedback and online Reviews

RESEARCH & DATA

We analyzed over 23k businesses in 2023 using GatherUp to manage their online reputation. The findings offer
valuable insights into how review management impacts Net Promoter Score (NPS) and third-party ratings.

To illustrate just how important reviews are to consumers we did research, conducted surveys, and a whole lot of digging to uncover more than 120+ online review statistics you need to know.

EBOOKS

Understanding the potential impact of Google Questions & Answers and how it might affect your business or agency.

Whether your company has been around for a while, you’re just starting, or you are opening a new location, this guide will help you create and improve your review strategy for Google. 

How to use customer complaints and negative reviews to grow your business, build trust, and keep customers happy.

This guide will delve into the benefits of responding to reviews in greater detail and illustrate how GatherUp’s all-in-one reputation management platform can simplify the review response process.

Created in conjunction with Whitespark’s Darren Shaw, this guide gives you 12 practical tips to optimize business profiles across locations — to help accomplish two critical goals: improve local search rankings and increase customer conversions.

CASE STUDIES

US Storage Centers edges out their competition using GatherUp to generate reviews at their over 120 locations.

By displaying reviews on location pages, specific locations under the Clean Juice franchise were able to enhance their online visibility — and reputation.

The results of Allstate’s partnership with GatherUp are massive with over 1.5 million reviews received and counting.