How to deal with customer complaints?

Start by understanding who your reviewers are and why they're writing their reviews. This will give you clarity, showing you how to respond. If they're unhappy, make things right. If they're misguided, share the facts. If they're abusive, monitor but do not engage with their complaints.

Common ways to handle customer complaints?

Common approaches include: Apologizing and owning mistakes, take the conversation offline, look for a win/win solution to the customer's problem. While these are common approaches to customer complaints, they're not always the best.

What are the 5 steps to handling a customer complaint?

Here are several approaches you can take: Ask for more information. Gather intel from customers. Apologize and look for opportunities to make things right. Offer incentives to compensate customers for the loss of their time and money. Ask customers for feedback or updates to their review.

What is the best way to respond to a customer complaint?

Here are some actionable steps you can take to respond to your customer complaints. (1.) Listen to your reviewer, (2.) be transparent, (3.) cite your sources, (4.) be timely, (5.) watch your tone, (6.) offer next steps, (7.) escalate to management, (8.) apply the 80/20 rule.

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October 2020 Webinar Recap

October 31, 2020

The reputation management version of “if a tree falls in the forest” is review monitoring. If a new review hits your Google or Facebook profile, do you know? Combining review monitoring and notifications ensures you know when new reviews and other reputation data hit the web.

Our October webinar focused on updates to GatherUp’s notifications for reviews, Google Q & A, reports and when review requests have completed. Additionally we took at peek at Custom Notifications that are coming soon. Custom Notifications will allow you to create any type of notification you desire like one for only 1-star Google reviews or a notification for 5-star BBB ratings.

View The October Webinar Recording

October 2020 Webinar Agenda

Notifications interface and options update
Custom Notifications (coming soon)
Cyfe and GatherUp integration for digital dashboards
Adding customers to GatherUp

View The Webinar Slides Below

October 2020 GatherUp Webinar from GatherUp

Thanks to everyone that joined us. You can always find past webinars like this on our blog as well as signup for future ones on our webinars page.

Aaron Weiche

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