How to deal with customer complaints?

Start by understanding who your reviewers are and why they're writing their reviews. This will give you clarity, showing you how to respond. If they're unhappy, make things right. If they're misguided, share the facts. If they're abusive, monitor but do not engage with their complaints.

Common ways to handle customer complaints?

Common approaches include: Apologizing and owning mistakes, take the conversation offline, look for a win/win solution to the customer's problem. While these are common approaches to customer complaints, they're not always the best.

What are the 5 steps to handling a customer complaint?

Here are several approaches you can take: Ask for more information. Gather intel from customers. Apologize and look for opportunities to make things right. Offer incentives to compensate customers for the loss of their time and money. Ask customers for feedback or updates to their review.

What is the best way to respond to a customer complaint?

Here are some actionable steps you can take to respond to your customer complaints. (1.) Listen to your reviewer, (2.) be transparent, (3.) cite your sources, (4.) be timely, (5.) watch your tone, (6.) offer next steps, (7.) escalate to management, (8.) apply the 80/20 rule.

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Cyfe Adds GatherUp Integration For Digital Dashboards

October 27, 2020

We are excited to announce that Cyfe, a real time digital marketing dashboard solution, has added GatherUp to its list of over 100 digital marketing data integrations.

Reputation And Review Data In Dashboards

Cyfe has been a long-time solution in data dashboards, known for its ease of use and a large list of integrations including Google Analytics, Google My Business, Facebook Ads, Salesforce, MailChimp, CallRail HubSpot and more.

With adding GatherUp to this expansive list you can use Cyfe to create a reputation or reviews dashboard to display key metrics like:

Average review rating
Net Promoter Score (NPS)
NPS breakdown – Promoters, Passives, Detractors
Total review quantity
Review by rating (5-stars, 4-stars, 3-stars, etc.)
Reviews by source (Google, Facebook, 1st-party, etc.)
1st party reviews
3rd party reviews

Cyfe has a great set of features that allows you to build and share your dashboards using:

Public URLs – share your data dashboard with anyone that has the link
TV mode – display your dashboards on a TV or large monitor in your office
Image download – turn your dashboard or widget into an image for download for use in your presentation or report
Scheduled emails – select an interval of once, daily, weekly or monthly to have your dashboard emailed

These are just some of the reasons why digital marketers use Cyfe to create insightful views of their data that they can share in so many ways.

Cyfe White Label Reporting For Digital Marketers

Earlier this year GatherUp announced our integration with Agency Analytics and now Cyfe brings another powerful option for digital marketers, local SEOs and SEOs to build dashboards and reports.

Leverage Cyfe’s white label dashboards for a fully branded delivery of key performance indicators, data, and dashboards to wow your clients. Make use of their Dashboard Templates to get you started for social media, website analytics, Facebook ads, and more.

Start A Free Trial With Cyfe

Cyfe has a variety of plans to meet your dashboard needs, but best of all is a 14-day free trial to try it out. Build your first dashboard with the new GatherUp integration and then explore the other valuable integrations with their 100+ options.

Aaron Weiche

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