Category: Reputation Management

5 Benefits of Replying to Reviews

Brooke Patton March 8, 2023

Why reply to reviews at all? Usually, when it comes to managing your online reputation, it’s all about getting more reviews. But replying to reviews

How to Reply to Positive & Negative Customer Reviews

Brooke Patton March 8, 2023

It’s clear how important customer reviews are — they’re critical to maintaining and improving your brand reputation and revenue. But what about replying to customer

5 Types of Customer Reviews You MUST Reply to

Brooke Patton March 13, 2023

As a business owner, it’s important to listen to your customers’ feedback and respond to it appropriately. Customer feedback helps you identify areas of improvement,

How You Can Automate Your Review Replies – Using AI

Brooke Patton February 9, 2023

Unless you’re living under a rock, you’ve likely heard about ChatGPT in the news and on social media. It’s a trending topic that has everyone

Increase feedback response rates with SMS

Steve Hartman October 10, 2022

SMS usage is increasing. Businesses use texting to stay connected with customers. And consumers prefer text as their communication channel of choice. To increase the

Set a reminder to avoid issues when review requests stop sending

Steve Hartman October 4, 2022

Sending feedback or review requests is a pillar of any online reputation solution. Review quantity can provide plenty of value, such as suppressing the effects

Reviews Are A Business Strategy, Not Just A Marketing Tactic

Gatlin Johnson April 21, 2020

Running a business is difficult. Having customers give you their opinion on your business can both be rewarding through great 5-star reviews and challenging when

The 5X Review Strategy

Aaron Weiche March 30, 2020

The importance of online reviews is no secret in online marketing today, but how to multiply their value definitely is. Most businesses simply work to

3 Keys to Customer Relationship Building for Insurance Companies

Steve Hartman September 1, 2022

Insurance agents rely heavily on their online reputation to gain new clients and retain current clients. The strength of an insurance agency is in its

What is online reputation monitoring & why you should do it

Burkhard Berger June 11, 2021

If you’re not monitoring your online reputation for your business in this digital age, then you’re leaving a lot of money on the table. 97%

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