Category: Reputation Management
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Reputation Management for Franchises: Improving Customer Experience with Feedback
February 11, 2021 by Holly Stanley
A strong online presence is essential for any local business in today’s ultra-competitive landscape. To b[…]
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The Untapped Value of Real Estate Agent Reviews
February 04, 2021 by Holly Stanley
Similar to many other local businesses, real estate agents rely on reviews to bring in new clients. […]
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The Big 2018 Change To Facebook Reviews: 5-Star Reviews Became Recommendations
February 01, 2021 by Aaron Weiche
Updated: 2/11/21 A few years ago we saw a big change to Facebook reviews as they moved to a new "recomme[…]
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Webinar: The State of Online Reviews in 2021 – January 14th
January 07, 2021 by Garrett Sussman
Have you been paying attention to all of the big and small changes to online reviews over the past year[…]
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Google Review Issue – New Reviews Not Posting
November 12, 2020 by Mike Blumenthal
Update 11/15/2020 11 AM: I spoke too soon proclaiming that Google was back to normal (whatever Google norma[…]
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How To Get A (whacko) Google Review Removed
September 29, 2020 by Mike Blumenthal
Updated 1/22/21 Have you received any reviews like this? "I was denied service because I wouldn't wea[…]
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Reputation Is More Than Stars
September 08, 2020 by Aaron Weiche
For those of us in digital marketing and local SEO, we tend to think of reputation as review stars and rati[…]
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What Impact Will Apple Reviews Have?
August 31, 2020 by Mike Blumenthal
Last week, 9to5Mac discovered that the beta of iOS 14 offered the ability for consumers to leave review[…]
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How One Business Made a Mess of Masking
August 18, 2020 by Mike Blumenthal
Two companies, Menards and Costco, were first out of the blocks in requiring that all customers and employe[…]
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The (Almost) Complete List of Google Review Attribute Categories
August 10, 2020 by Mike Blumenthal
We've worked to compile a list of Google My Business (GMB) categories that have review attributes. Our titl[…]
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Reviews Signal The Change Needed
July 27, 2020 by Aaron Weiche
You have to know what's wrong to fix it. That sounds simple enough but during COVID-19 with change and adap[…]
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Google’s Management of Reviews and Q&A During COVID-19 – Updated
July 14, 2020 by Mike Blumenthal
This post is being updated as we follow Google's management of reviews and Q&A during COVID-19. The mos[…]
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Reviews Don’t Mask The Truth: A Look At COVID-19 And Reviews
July 13, 2020 by Mike Blumenthal
Last week a business, Teter’s Faucet Parts Center in Dallas, reported on the Google My Business forum tha[…]
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Have Review Attributes Fixed A Google Review Problem?
June 30, 2020 by Mike Blumenthal
Google is killing it on the review quantity front, but far too many of those reviews have zero content. Rat[…]
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GatherUp Launches Google Review Attributes Monitoring
June 17, 2020 by Aaron Weiche
We are excited to announce that GatherUp is the first reputation management solution to launch monitoring o[…]
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Reviews & Your Business: Developing Your Review Strategy
June 11, 2020 by Mike Blumenthal
Right now is a good time to pause and think about your review strategy and where you are asking for reviews[…]
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Survey: How Willing Are Consumers Willing To Write Reviews?
June 01, 2020 by Mike Blumenthal
The latest update to our ongoing survey shows consumers are less likely to write a review than they used to[…]
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Google Review Attributes Expand To New Categories
May 20, 2020 by Mike Blumenthal
Update 6/17/20: GatherUp Launches Google Review Attributes Monitoring Recently we started seeing Google […]
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Building Consumer Confidence As You Re-open Your Business During COVID-19
May 13, 2020 by Aaron Weiche
As your businesses re-opens and stays open during COVID-19 you will be adapting to new service models, deli[…]
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Should You Respond To Old Reviews?
May 06, 2020 by Aaron Weiche
When speaking at conferences or writing about review replies it's often an eye-opener that a business shoul[…]
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What Exactly Is A Review Rating?
May 04, 2020 by Mike Blumenthal
As consumers and business owners we want review ratings to reflect some objective reality. We decided t[…]
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Local SEO & Google My Business Tips – Webinar AMA Recap & Video
April 24, 2020 by Aaron Weiche
GatherUp hosted some of the best local SEO experts in our "ask me anything" (AMA) webinar. Joy Hawkins of S[…]
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Google Q & A is Starting to Return
April 24, 2020 by Mike Blumenthal
Update 5/6 Google Q & A has disappeared again. Status unknown at this time. Update 4/30 We tr[…]
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Reviews Are A Business Strategy, Not Just A Marketing Tactic
April 21, 2020 by Gatlin Johnson
Running a business is difficult. Having customers give you their opinion on your business can both be rewar[…]
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Tracking What Your Customers Care About – Insights Turn Into Survey Questions
April 17, 2020 by Steve Hartman
Not all reputation management and customer experience solutions provide options for quick and easy survey q[…]
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Free Online Reputation Report – Powerful Metrics That Matter
April 15, 2020 by Liezen Van Loh
Curious to know how your brand is viewed online? Head to review sites like Google My Business, Face[…]
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Listening To Customers
April 02, 2020 by Mike Blumenthal
Now, more than ever, listening to your customers is one of the most important things you can do as a busine[…]
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The 5X Review Strategy
March 30, 2020 by Aaron Weiche
The importance of online reviews is no secret in online marketing today, but how to multiply their value de[…]
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The FTC Takes on Fake Reviews, Kinda
November 06, 2019 by Mike Blumenthal
FTC Mission Statement: Protecting consumers and competition by preventing anticompetitive, deceptive, and u[…]
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Does Review Gating Impact Star-Ratings?
October 17, 2019 by Mike Blumenthal
In April 2018, we performed a grand experiment. Google had publicly declared that "gating" was formally ban[…]
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The Best Review Incentive is… No Incentive
September 05, 2019 by Mike Blumenthal
A good friend showed me an eco-hotel that was offering a very creative review incentive and asked if I thou[…]
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The FTC Takes Action On Companies Barring Consumers From Writing Negative Reviews
May 16, 2019 by Mike Blumenthal
Including language in your contracts or agreements that bar your customer from writing a negative online re[…]
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4 Big Mistakes With Review & Feedback Requests
April 04, 2019 by Aaron Weiche
Customer feedback and online reviews are incredibly important, and with that importance many businesses[…]
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How Google Uses Reviews To Understand A Business
February 26, 2019 by Mike Blumenthal
It's been known for some time that Google looks at reviews for long tail information and that reviews with […]
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The Economics of Customer Complaint Resolutions
February 19, 2019 by Mike Blumenthal
What is the optimal path to recover from a complaint? When things go wrong and your business ends up with[…]
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What Reviews In 2018 Taught Us To Maximize In 2019
January 10, 2019 by Aaron Weiche
2018 had both constant and change in the world of online reviews. While we often focus on the day to day ch[…]
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When You Don’t Need to Ask for Reviews – You Are Just That Good
December 03, 2018 by Mike Blumenthal
I recently returned from a vacation to Vietnam and Cambodia. It was amazing as we motorbiked around Ho Chi M[…]
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Online Reviews Study: Restaurants & Reviews
November 05, 2018 by Aaron Weiche
Today's consumer has endless access to online reviews, ratings, and comments on businesses when they are dec[…]
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Why I Love 1st-Party Reviews & Just Might Marry Them
October 01, 2018 by Mike Blumenthal
When my children were in elementary school and I would say that I loved something like asparagus, they would[…]
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The Whacky World of Reviews: A 5 Star Spam Review “Attack”?
September 21, 2018 by Mike Blumenthal
Online reviews and the world that swirls around them can often descend into the surreal. Two weeks ago th[…]
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6 Reasons Your Digital Agency Should White-label Our Review Management Solution
July 09, 2018 by Aaron Weiche
If you are working at or running a digital marketing agency then you are constantly looking to add services […]
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Reviews & Lawsuits – You Can Win for Losing and You Can Lose for Winning
June 13, 2018 by Mike Blumenthal
Several weeks ago two businesses were in the news having started lawsuits in regards to reviews. In one ca[…]
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The Importance of Reviews And Feedback For A New Business
June 11, 2018 by Aaron Weiche
For the first time, you open the doors to your first customers. After all of the dreaming, planning, prepa[…]
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When Asking for Reviews Is Just Too Much And Not Enough
May 31, 2018 by Mike Blumenthal
It's a brave new world of online reviews. As a business owner you get that. You won't just wait for reviews […]
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Webinar: The Ins & Out of Reviews & Reputation in 2018
February 20, 2018 by Mike Blumenthal
With the start of the new year, our team members Aaron Weiche and Mile Blumenthal took part in a webinar l[…]
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The Consumer Review Fairness Act – You Can’t Use Agreements To Silence Your Customers
September 08, 2017 by Guest Author
The internet has made customer reviews ubiquitous, and smart businesses not only recognize the importance of[…]
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Cool Google SMB Review Marketing Tool
July 29, 2017 by Mike Blumenthal
First noticed by Chris Barnard, the owner of 1LocalBusiness.com, Google is offering up this very slick way f[…]
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How Willing Are Consumers to Leave Reviews Internationally?
July 03, 2017 by Mike Blumenthal
Our previous survey results showed clearly that US Consumers have been increasingly embracing the idea of wr[…]
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Why Won’t Happy Customers Write A Review?
June 21, 2017 by Mike Blumenthal
Irene Abdou, a photographer, asked this question on a recent post about how willing folks are to leave a rev[…]
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How Willing Are Consumers to Leave Reviews?
June 19, 2017 by Mike Blumenthal
We all know that most consumers read reviews. But how many are willing to actually leave reviews? In the U.S[…]
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How Customers Can Build & Defend Your Online Reputation
June 16, 2017 by Aaron Weiche
Here is something you probably see daily online. An upset customer takes to the Internet to voice their di[…]
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Google Upgrades Hotel Reviews With Granular Detail & Graphics
May 25, 2017 by Mike Blumenthal
Google has recently update hotel reviews to include much more granular review detail by traveler type abou[…]
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Facebook Reviews Bolster Facebook Recommendations
April 05, 2017 by Aaron Weiche
Since it's release last October, Facebook's Recommendations feature has been a mainstay in many Facebook fee[…]
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Understanding Google Schema Guidelines: Review Snippets vs. Critic Reviews
March 31, 2017 by Mike Blumenthal
We recently received this question via support: Google guidelines state the following: "Only include crit[…]
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Basketball Referee Calls Lead To Death Threats & Fake Reviews
March 29, 2017 by Mike Blumenthal
This story falls right into my sweet spot; the intersection of sports and reviews.1 [caption width="784" id[…]
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Car Dealers Fined $3.6 Million For Fake Reviews & Deceptive Practices
March 27, 2017 by Mike Blumenthal
Cars play a huge role in the local economy and a large part of every family’s budget. Because of that and[…]
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Google Drops Review Star Threshold to 1 or 2 Reviews AND Stops Using Bayesian Average
February 06, 2017 by Mike Blumenthal
Last week we reported the fact that Google had lowered the threshold for showing review stars in the search […]
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Google Lowers Local Pack Review Star Threshold to 3
February 03, 2017 by Mike Blumenthal
Update: Google Drops Review Star Threshold to 1 or 2 Reviews AND Stops Using Bayesian Average A post at the[…]
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Can 5-Star Reviews Backfire?
January 30, 2017 by Mike Blumenthal
In the new world of online reviews where users describe your products and services many customers will make […]
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Why Having Some Bad Reviews Is… Good?
January 10, 2017 by Don Campbell
What? Bad reviews are good? Ok, let me explain. Actually, let Angie Hicks, founder of Angie's List explain. […]
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Reviews, Incentives and the Law
December 08, 2016 by Mike Blumenthal
In an effort to gain visibility in Google search, some businesses have made a mad rush to solicit and acqui[…]
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SURVEY: Where Do Customers Choose To Leave Reviews?
October 21, 2016 by Aaron Weiche
We recently set out to better understand where customers choose to leave reviews online by conducting a surv[…]
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5 Things You Can Do to Improve Your Google “Reviews From The Web”
September 21, 2016 by Mike Blumenthal
Google's research has indicated that having reviews on your Google listing resulted in a 140% increase in dr[…]
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One Link That Can Save Your Online Reputation & 4 Ways To Use It
September 16, 2016 by Aaron Weiche
Simplicity often wins out, especially for your customer. What I'm about to share with you is just plain si[…]
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Google Updates Schema Review Guidelines – Again
September 09, 2016 by Mike Blumenthal
With the rollout of the Reviews from Around the web feature showing aggregate review summaries on non-Google[…]
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Why A Business Needs Reviews Everywhere – Including Your Website
September 08, 2016 by Mike Blumenthal
Often I hear from business owners and marketers that they just want Google reviews or just Yelp reviews or […]
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The Real Reason That Review Incentives Are Bad
July 20, 2016 by Mike Blumenthal
I've written in the past about review incentives and the risks they involve. While a big part of this can be[…]
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How To Get More Online Reviews – Part Two
July 14, 2016 by Aaron Weiche
In part one of How To Get More Online Reviews we looked at the customer experience your business is providin[…]
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How To Get More Online Reviews – Part One
July 11, 2016 by Aaron Weiche
The number one question we field at GatherUp is "How can I get more online reviews?". A business might hav[…]
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8 Steps for Dealing with Customer Complaints
June 27, 2016 by Mike Blumenthal
In June, Mike Blumenthal takes a deep look at customer complaints with a series of articles. View all of t[…]
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SURVEY: Are We As Good As We Think We Are?
June 15, 2016 by Mike Blumenthal
In June, Mike Blumenthal takes a deep look at customer complaints with a series of articles. View all of t[…]
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SURVEY: What Happens When Things Go South? You Lose More Customers Than You Ever Know
June 13, 2016 by Mike Blumenthal
In June, Mike Blumenthal takes a deep look at customer complaints with a series of articles. View all of t[…]
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Survey: 8 Things That Really Cause Consumers to Complain
June 06, 2016 by Mike Blumenthal
In June, Mike Blumenthal takes a deep look at customer complaints with a series of articles. View all of t[…]
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5 Good Things About Customer Complaints
June 01, 2016 by Mike Blumenthal
In June, Mike Blumenthal takes a deep look at customer complaints with a series of articles. View all of t[…]
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Study Shows Perfect 5 Star Review Ratings Aren’t Best
January 19, 2016 by Aaron Weiche
The old saying that "perfect is too good to be true" applies to online reviews as well it turns out. A rec[…]
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Customer Spotlight: A Travel Agency Asks How They Can Get More Reviews Using GetFiveStars
December 21, 2015 by Aaron Weiche
Steve Griswold of Pixie Vacations left the following comment on a recent blog post asking for insight and he[…]
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Review Sprinkles And Your Customer Feedback Cake
December 10, 2015 by Aaron Weiche
I watch my kids pick out donuts, cupcakes and cake, it's all about the sprinkles. I talk with marketers, m[…]
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What Happens If Net Promoter Score Jumps Online Reviews?
November 04, 2015 by Aaron Weiche
I walked into the grocery store tonight and this blog post topic hit me. What if online reviews took a bac[…]
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Review Incentives? Are the Benefits Worth the Cost?
October 27, 2015 by Mike Blumenthal
Reviews and testimonials are powerful social proof of your business’s capabilities but they are often hard[…]
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Make Using Net Promoter Score Your Small Business’s Next Big Move
October 05, 2015 by Aaron Weiche
Running a small business involves making a lot of decisions on a daily basis, some big and some small. One[…]
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Online Reviews Are The Human Backlink
September 03, 2015 by Aaron Weiche
The world of search engine optimization has long been fueled by the power and authority of backlinks. Gain[…]
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Ok, I Have Enough Reviews Now…
July 10, 2015 by Don Campbell
"Ok, now that I have 5 reviews for my business in Google+, so I can stop worrying about online reviews right[…]
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Podcast Episode: Getting Online Reviews and Word-of-Mouth Referrals
March 16, 2015 by Don Campbell
[spreaker type=standard width=100% autoplay=false episode_id=4428748] Customer feedback, online reviews, re[…]
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Do People Look At Facebook Reviews for Local Businesses?
October 01, 2014 by Don Campbell
According to a recent survey, Facebook is the #2 place that people like to leave reviews for local businesse[…]
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Online Review Syndication – What Does It Mean?
September 27, 2014 by Don Campbell
I get asked the question "do you syndicate my reviews?" quite a bit, so I want to dig in and unpack that ide[…]
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