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Reputation Management Features
Send review requests automatically, monitor customer feedback, respond with AI assistance, uncover recurring themes, and share customer reviews from one place.
Keep review requests moving without relying on staff memory.
Add customers individually, upload a list, or connect GatherUp to your CRM, POS, or other customer software. Trigger review requests automatically after a purchase or service, while the experience is still fresh.
Send branded review requests and automatic reminders. Add your logo to emails and feedback landing pages for a consistent customer experience.
Send review requests by text so customers can share feedback from their phone. Use SMS alongside email to fit the way your business already communicates.
74%
of consumers only care about reviews written in the last three months.1
See reviews from more than 100 sites in one place.
Monitor Google, Facebook, Glassdoor, OpenTable, Indeed, and the review sites that matter to your industry. Bring new reviews into GatherUp instead of checking each site separately.
Review feedback from across the web in one place and focus on what needs attention.
Respond to supported Google, Facebook, and first-party reviews without moving between platforms.
Set alerts based on review rating, Net Promoter Score, review source, or summary schedule so the right feedback reaches your team.
Monitor reviews on more than 100 sites, including
Automate routine replies. Keep your team involved where judgment matters.
Use AI across your review-response workflow without treating every review the same. Automatically respond to positive reviews, bring reviews requiring more care to your team, and generate an editable reply whenever you need one.
Customize the prompts that guide AI-generated responses, or upload pre-approved templates when your team wants tighter control over the exact language used. Use each tool separately or combine them to cover more reviews with less repetitive work.
One workflow, different levels of attention
Most reviews
Let AutoReply or Auto Reply Templates handle qualifying positive reviews at scale.
Publishes personalized replies to qualifying positive reviews automatically.
Google and Facebook
Your rating threshold
Custom prompt
Publishes automatically
or
Automates positive-review replies using only language your team has approved.
Up to 50 templates
Pre-approved language
Publishes automatically
Reviews requiring closer attention
Use Suggested Reply to bring AI-drafted responses to your team for human review.
Brings AI-drafted replies to your inbox for a quick human check.
Daily, weekly, or as reviews arrive
Approve, edit, or dismiss
Publish supported replies from email
Individual reviews and exceptions
Turn to SmartReply whenever someone needs to respond in the moment.
Drafts a reply on demand whenever someone needs to respond right now.
In GatherUp, on demand
Review and edit before publishing
See what customers value and where experiences fall short.
Turn reviews, ratings, surveys, and direct feedback into a clearer view of the customer experience. Surface recurring themes, track performance, and give your team specific areas to build on or improve.
Turn review and feedback data into clear analysis. Identify recurring strengths, service gaps, and customer experiences that need attention.
See a real-time summary of a location’s Net Promoter Score, survey results, reviews, and request activity. Receive scheduled reports weekly or monthly.
Apply custom tags when selected keywords appear in feedback collected through GatherUp or reviews from other sites. Use AI-powered Smart Tags to identify common themes without creating every tag manually.
Show prospective customers why others choose your business.
Publish customer reviews on your website and turn them into posts for your social channels. Help prospective customers see what people consistently value before they decide where to go.
Display reviews collected through GatherUp and reviews from other sites on your website. Choose from multiple layouts and customization options to fit your design.
Turn customer reviews into custom graphics for Facebook, Google Posts, and Instagram. Select a review, create an image, and share or download it.
Send relevant offers to customers who have opted in.
Create promotional SMS campaigns for offers, updates, and reminders. Segment your audience, test messages, and schedule delivery to support repeat business.
Keep promotional campaigns separate from review requests. Use GatherUp’s SMS signup flow to ask eligible customers for written consent and provide required subscription and opt-out instructions.
Try GatherUp’s review requests, monitoring, and response tools for your business.
Build a connected approach to your online reputation.
Reputation management is one part of GatherUp. Explore the other tools available to help customers find, trust, and choose your business.
Make your data trusted, authoritative, and AI-ready, so you show up wherever your next customer is searching.
Keep fake and policy-violating reviews from eroding the trust and visibility you’ve worked to earn.
Deliver review management, listings, and Review Defense under your own brand and domain.
1. BrightLocal, Local Consumer Review Survey 2026. Source