How to deal with customer complaints?

Start by understanding who your reviewers are and why they're writing their reviews. This will give you clarity, showing you how to respond. If they're unhappy, make things right. If they're misguided, share the facts. If they're abusive, monitor but do not engage with their complaints.

Common ways to handle customer complaints?

Common approaches include: Apologizing and owning mistakes, take the conversation offline, look for a win/win solution to the customer's problem. While these are common approaches to customer complaints, they're not always the best.

What are the 5 steps to handling a customer complaint?

Here are several approaches you can take: Ask for more information. Gather intel from customers. Apologize and look for opportunities to make things right. Offer incentives to compensate customers for the loss of their time and money. Ask customers for feedback or updates to their review.

What is the best way to respond to a customer complaint?

Here are some actionable steps you can take to respond to your customer complaints. (1.) Listen to your reviewer, (2.) be transparent, (3.) cite your sources, (4.) be timely, (5.) watch your tone, (6.) offer next steps, (7.) escalate to management, (8.) apply the 80/20 rule.

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June 2020 Webinar Recap

July 1, 2020

Multiple new features and enhancements were added to GatherUp in the last month providing plenty of updates for our June webinar. The big item to cover was the launch of Google review attribute monitoring and smaller updates to social sharing, Direct Mode, and a new review badge option called minimal.

View the June webinar recording in full below.

June 2020 Webinar Agenda

Google review attribute monitoring
Minimal review badge added
Social sharing 1st-party icon
New Direct Mode options
Recap of June blog posts on Tags, Review Strategy and Google attributes

Here is the full slide deck from the webinar.

GatherUp Webinar – June 2020 from GatherUp

Aaron Weiche

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