Category: GatherUp Tips & Tricks
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10 Ways To Get More Online Reviews
04 April 2019 by Liezen Van Loh
Getting great online reviews is good for business. So is having a basic strategy for requesting reviews. Bu[…]
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The Economics of Customer Complaint Resolutions
02 February 2019 by Mike Blumenthal
What is the optimal path to recover from a complaint? When things go wrong and your business ends up with[…]
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Guide: Responding to Negative and Positive Reviews
02 February 2019 by Liezen Van Loh
Good. Glowing. Negative. Unfair. Online reviews take on all shapes and sizes. But, regardless of th[…]
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Improve Your Review Requests With Personalization
08 August 2018 by Aaron Weiche
One of the many benefits of software is it's ability to automate tasks saving you valuable time and effort.Â[…]
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Big Surveys Are A Big Mistake
08 August 2018 by Aaron Weiche
Your customer's time is valuable, incredibly valuable. Many companies seem to forget this when it comes to[…]
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Combine WiseStamp With GetFiveStars For Great Looking Emails & Feedback
05 May 2018 by Aaron Weiche
I love finding great tools that work incredibly well with our own customer feedback and reviews offering. Th[…]
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The 2 Biggest Optimizations To Grow Your Online Reviews
11 November 2017 by Aaron Weiche
Just about anything related to digital marketing can be optimized, it's a big part of why we love it. Over[…]
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A Google Combo That Works For Your Reputation
10 October 2017 by Mike Blumenthal
Google Posts is a very cool product that allows a business to tell their story directly in Google's search r[…]
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Something Amazing Happened On The Way To A Google Review
09 September 2017 by Mike Blumenthal
For Barbara Oliver, of Barbara Oliver Jewelry, something amazing happened on the way to a Google review. She[…]
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The Simple Guide To Net Promoter Score
05 May 2017 by Aaron Weiche
I want to provide a simple guide to break down what Net Promoter Score is, the formula to calculate your sc[…]
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Creating Quarterly & Annual NPS Reports
05 May 2017 by Aaron Weiche
The release of our new reporting engine has really created some fantastic opportunities to benefit from the […]
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Build Personalization And Detail Into Your Customer Data Using Job ID
04 April 2017 by Aaron Weiche
GetFiveStars lets you track more than just the customer’s name, email and phone.  Taking advantage of the[…]
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Understanding Google Schema Guidelines: Review Snippets vs. Critic Reviews
03 March 2017 by Mike Blumenthal
We recently received this question via support:  Google guidelines state the following: "Only include crit[…]
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5 Tips To Improve Your Customer Feedback Response
03 March 2017 by Aaron Weiche
You've got the basics covered in using GetFiveStars.  You are adding all of your customers into o[…]
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Building Customer Feedback Into Customer Stories
01 January 2017 by Aaron Weiche
The value of customer feedback is exponential. While many businesses look at customer feedback to pick out […]
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Add A GetFiveStars Window Cling To Your Business
11 November 2016 by Aaron Weiche
Do you want to make every attempt to let your customers know you care about their feedback? Great, let's pu[…]
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One Link That Can Save Your Online Reputation & 4 Ways To Use It
09 September 2016 by Aaron Weiche
Simplicity often wins out, especially for your customer.  What I'm about to share with you is just plain si[…]
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How To Get More Online Reviews – Part Two
07 July 2016 by Aaron Weiche
In part one of How To Get More Online Reviews we looked at the customer experience your business is providin[…]
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How To Get More Online Reviews – Part One
07 July 2016 by Aaron Weiche
The number one question we field at GetFiveStars is "How can I get more online reviews?".  A business might[…]
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How To Improve Your Feedback Request Open Rates & Review Counts
04 April 2016 by Don Campbell
According to Litmus, 51% of emails are opened on an mobile device. But screen real-estate is limited on mob[…]
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Power Up Customer Feedback And Reviews With Kiosk Mode
04 April 2016 by Aaron Weiche
The following article is a guest post from GetFiveStars agency reseller Paul Sherland who provides SEO and I[…]
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GetFiveStars Now Integrates With QuickBooks Online
03 March 2016 by Aaron Weiche
NOTE:  This integration is currently in BETA. We need QB Online users to be part of the BETA test, so pleas[…]
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Customer Spotlight: A Travel Agency Asks How They Can Get More Reviews Using GetFiveStars
12 December 2015 by Aaron Weiche
Steve Griswold of Pixie Vacations left the following comment on a recent blog post asking for insight and he[…]
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Review Sprinkles And Your Customer Feedback Cake
12 December 2015 by Aaron Weiche
I watch my kids pick out donuts, cupcakes and cake, it's all about the sprinkles.  I talk with marketers, m[…]
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Reviews, What Have You Done For Me Lately?
09 September 2015 by Aaron Weiche
In recent weeks I have given a number of presentations at conferences focusing on reviews.  With perfect ti[…]
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SURVEY: Why Do Consumers Leave Reviews?
09 September 2015 by Mike Blumenthal
I have long wondered why consumers leave reviews. Using Google survey we asked 600 consumers that report bei[…]
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6 Good Things About Negative Reviews
08 August 2015 by Mike Blumenthal
Running a business is hard. The long hours, the unrelenting demands, the physical and emotional investment s[…]
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Using Your Favorite Email Service With GetFiveStars
04 April 2015 by Don Campbell
Do you already have an email service you use to communicate with your customers? No problem! GetFiveStars p[…]
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What is a Reputation, Really?
04 April 2015 by Don Campbell
I really like this definition of reputation by Seth Godin: Reputation is what people expect us to do next.[…]
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Introducing The GetFiveStars Blog
05 May 2014 by Don Campbell
Welcome to the new GetFiveStars Blog! Our vision is to help every location based business in the world prov[…]
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