A big part of running a successful business is knowing what your customers think about it. Are they mostly satisfied, or are they often frustrated?
Ever wondered how you can get your busy customers to give you a quick piece of feedback about your business? If you struggle to get
For the first time, you open the doors to your first customers. After all of the dreaming, planning, preparation and hundreds of other tasks big
I walked into the grocery store tonight and this blog post topic hit me. What if online reviews took a backseat to a business’s Net
Research shows 86% of customers are willing to pay more for a great customer experience. Providing an excellent customer experience means meeting and surpassing customers’
You have to know what’s wrong to fix it. That sounds simple enough but during COVID-19 with change and adaptation almost daily it can be
Here is something you probably see daily online. An upset customer takes to the Internet to voice their disappointment with a business. More and more
I want to provide a simple guide to break down what Net Promoter Score is, the formula to calculate your score and why you need to use
Most businesses track their online reviews religiously yet they have no metric to assess an even more important marketing tool; word of mouth. Despite its significance, many small businesses either weren’t aware
Running a small business involves making a lot of decisions on a daily basis, some big and some small. One decision every successful small business
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Net Promoter, Net Promoter System, Net Promoter Score, NPS and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Fred Reichheld and Satmetrix Systems, Inc.