How to deal with customer complaints?

Start by understanding who your reviewers are and why they're writing their reviews. This will give you clarity, showing you how to respond. If they're unhappy, make things right. If they're misguided, share the facts. If they're abusive, monitor but do not engage with their complaints.

Common ways to handle customer complaints?

Common approaches include: Apologizing and owning mistakes, take the conversation offline, look for a win/win solution to the customer's problem. While these are common approaches to customer complaints, they're not always the best.

What are the 5 steps to handling a customer complaint?

Here are several approaches you can take: Ask for more information. Gather intel from customers. Apologize and look for opportunities to make things right. Offer incentives to compensate customers for the loss of their time and money. Ask customers for feedback or updates to their review.

What is the best way to respond to a customer complaint?

Here are some actionable steps you can take to respond to your customer complaints. (1.) Listen to your reviewer, (2.) be transparent, (3.) cite your sources, (4.) be timely, (5.) watch your tone, (6.) offer next steps, (7.) escalate to management, (8.) apply the 80/20 rule.

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Google Review Attributes Now Display On Your Website

July 29, 2020

We were the first reputation management platform to enable Google review attribute monitoring and now GatherUp is the first to display review attributes on your website with our review widget.

Market Your Google Review Content

Our review widget allows you to stream all of your reviews to your website delivering numerous benefits including SEO friendly content, social proof and conversion gains. We’ve now added Google’s latest review feature, attributes, to our display of review content for your website.

This allows you present the same valuable content a consumer sees via your Google My business listing on your website. Our upgraded review widget display accentuates and markets the attributes that your customers are selecting about your business when leaving a review.

For Apollo Glass consumers can now know that past customers cited their professionalism, quality, punctuality, and value. Exactly what you’d want a prospect to know about you.

Review Content In A Click

Review attributes are solving a review content problem for Google and your business as well. Now a Google review that might have been just a star rating can include positive or critical attributes bringing valuable context to the consumer on both Google and your website.

Google review attributes have rolled out for a majority of service-based businesses. We are seeing these attributes in hundreds of business categories from auto repair to towing, from financial advisors to barbers.

If you are a lawyer, a salon, do pest control or are in the many hundreds of other service categories, then your reviews already have these review attributes. And if you have a a Pro plans or up we are already monitoring these attributes and displaying them on your site.

In addition to the blog posts we have written on Google review attributes you can learn more about them and our attribute monitoring from our June webinar recording.

Aaron Weiche

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