How to deal with customer complaints?

Start by understanding who your reviewers are and why they're writing their reviews. This will give you clarity, showing you how to respond. If they're unhappy, make things right. If they're misguided, share the facts. If they're abusive, monitor but do not engage with their complaints.

Common ways to handle customer complaints?

Common approaches include: Apologizing and owning mistakes, take the conversation offline, look for a win/win solution to the customer's problem. While these are common approaches to customer complaints, they're not always the best.

What are the 5 steps to handling a customer complaint?

Here are several approaches you can take: Ask for more information. Gather intel from customers. Apologize and look for opportunities to make things right. Offer incentives to compensate customers for the loss of their time and money. Ask customers for feedback or updates to their review.

What is the best way to respond to a customer complaint?

Here are some actionable steps you can take to respond to your customer complaints. (1.) Listen to your reviewer, (2.) be transparent, (3.) cite your sources, (4.) be timely, (5.) watch your tone, (6.) offer next steps, (7.) escalate to management, (8.) apply the 80/20 rule.

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December 2020 Webinar Recap

December 23, 2020

Finally hitting the end of 2020 is something to make note of, if not celebrate. Our December webinar took time to look at what happened in 2020 for reviews and reputation management as well as make a few predictions for what lies ahead in 2021.

Watch The December 2020 Webinar

December 2020 Webinar Agenda

Even with a heavy focus on our recap of the year and predictions for next year we covered a few updates and new features to GatherUp.

Custom notifications – now released!
Send mode display – for Automatic or Manual review request sends
2020 in Review and 2021 Predictions
Cyfe integration
Zapier integrations

Aaron Weiche

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