How to deal with customer complaints?

Start by understanding who your reviewers are and why they're writing their reviews. This will give you clarity, showing you how to respond. If they're unhappy, make things right. If they're misguided, share the facts. If they're abusive, monitor but do not engage with their complaints.

Common ways to handle customer complaints?

Common approaches include: Apologizing and owning mistakes, take the conversation offline, look for a win/win solution to the customer's problem. While these are common approaches to customer complaints, they're not always the best.

What are the 5 steps to handling a customer complaint?

Here are several approaches you can take: Ask for more information. Gather intel from customers. Apologize and look for opportunities to make things right. Offer incentives to compensate customers for the loss of their time and money. Ask customers for feedback or updates to their review.

What is the best way to respond to a customer complaint?

Here are some actionable steps you can take to respond to your customer complaints. (1.) Listen to your reviewer, (2.) be transparent, (3.) cite your sources, (4.) be timely, (5.) watch your tone, (6.) offer next steps, (7.) escalate to management, (8.) apply the 80/20 rule.

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January 2021 Webinar Recap

January 26, 2021

As Aaron Weiche hosted his last GatherUp webinar, he introduced Alice Song, CEO of Traject (GatherUp’s parent company), and passed the torch to Garrett Sussman, Chris Walker, and Mike Blumenthal (as always). We walked through the amazing value of Tags and TextBack. There was a preview of the incoming Inbox. There’s a lot to be excited about in 2021.

Watch The January 2021 Webinar

January 2021 Webinar Agenda

Even with hopeful sendoff of Aaron, year we went over a few new features coming to GatherUp.

Introducing Alice Song – CEO of Traject
Tags and Auto Tags Review
TextBack Review
Inbox – Sign up for Beta testing for the end of February ([email protected])
Competitor Reports – Coming soon
Salesforce Integration – Coming soon
Google Review Summaries

Garrett Sussman

Garrett is the Head of Marketing at GatherUp, an online review management and customer experience platform. When he's not crafting content, he's scouting the perfect ice coffee, devouring the newest graphic novels, and concocting a new recipe in the kitchen.

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