How to deal with customer complaints?

Start by understanding who your reviewers are and why they're writing their reviews. This will give you clarity, showing you how to respond. If they're unhappy, make things right. If they're misguided, share the facts. If they're abusive, monitor but do not engage with their complaints.

Common ways to handle customer complaints?

Common approaches include: Apologizing and owning mistakes, take the conversation offline, look for a win/win solution to the customer's problem. While these are common approaches to customer complaints, they're not always the best.

What are the 5 steps to handling a customer complaint?

Here are several approaches you can take: Ask for more information. Gather intel from customers. Apologize and look for opportunities to make things right. Offer incentives to compensate customers for the loss of their time and money. Ask customers for feedback or updates to their review.

What is the best way to respond to a customer complaint?

Here are some actionable steps you can take to respond to your customer complaints. (1.) Listen to your reviewer, (2.) be transparent, (3.) cite your sources, (4.) be timely, (5.) watch your tone, (6.) offer next steps, (7.) escalate to management, (8.) apply the 80/20 rule.

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January 2020 Webinar Recap

January 31, 2020

Happy New Year! We’re kicking off 2020 with a trio of new features you don’t want to miss. January’s webinar introduces Optimized Templates for requests to get more reviews for your business and shows how Social Sharing turns reviews into social content to make your brand stand out. Stay tuned in for updates to user management including new user roles and expanded permissions.

January 2020 Customer Webinar Agenda

Optimized Layouts for Review Requests
Social Sharing is coming to BETA!
User Management
Reminders
Questions

January 2020 GatherUp Customer Webinar – Social Media Sharing from GatherUp

Thank you to those that joined us!

You can always find past webinars like this on our blog as well as signup for future ones on our webinars page.

Liezen Van Loh

Liezen Van Loh is the Product & Content Marketer at GatherUp, a customer feedback and online review platform. Liezen is incredibly curious and a digital enthusiast. Her mission, to help make customer experience the backbone of your business through feedback and reviews.

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