(This post is a 19-minute read, and/or take in the 60-minute video of Mike Blumenthal’s presentation.) It goes without saying that 2020 was a tumultuous
Think about your favorite brand. Why do you love it so much? Chances are, it has a lot to do with the experiences you’ve had
Have you been paying attention to all of the big and small changes to online reviews over the past year? Your reviews drive so much
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