How to deal with customer complaints?

Start by understanding who your reviewers are and why they're writing their reviews. This will give you clarity, showing you how to respond. If they're unhappy, make things right. If they're misguided, share the facts. If they're abusive, monitor but do not engage with their complaints.

Common ways to handle customer complaints?

Common approaches include: Apologizing and owning mistakes, take the conversation offline, look for a win/win solution to the customer's problem. While these are common approaches to customer complaints, they're not always the best.

What are the 5 steps to handling a customer complaint?

Here are several approaches you can take: Ask for more information. Gather intel from customers. Apologize and look for opportunities to make things right. Offer incentives to compensate customers for the loss of their time and money. Ask customers for feedback or updates to their review.

What is the best way to respond to a customer complaint?

Here are some actionable steps you can take to respond to your customer complaints. (1.) Listen to your reviewer, (2.) be transparent, (3.) cite your sources, (4.) be timely, (5.) watch your tone, (6.) offer next steps, (7.) escalate to management, (8.) apply the 80/20 rule.

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November 2019 Webinar Recap

November 26, 2019

November’s webinar is a rich discussion about responding to reviews, what’s up with Google Q&A lately, and the effects of review gating on overall star ratings. If that’s not enough to pull up a chair, skip to the end for a sneak peek of upcoming features including optimized templates and new user roles and permissions.

November 2019 Customer Webinar Agenda

Reply to Facebook Recommendations via GatherUp
What’s up with Google Q&A?
GatherUp Case Study: Review Gating
Sneak Peek: Optimized Templates
Sneak Peek: User Roles and Permissions

November 2019 GatherUp Webinar from GatherUp

Thank you to those that joined us!

You can always find past webinars like this on our blog as well as signup for future ones on our webinars page.

Liezen Van Loh

Liezen Van Loh is the Product & Content Marketer at GatherUp, a customer feedback and online review platform. Liezen is incredibly curious and a digital enthusiast. Her mission, to help make customer experience the backbone of your business through feedback and reviews.

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