What is Customer Experience and Why is It Important?
Think about your favorite brand. Why do you love it so much? Chances are, it has a lot to do with the experiences you’ve had
Think about your favorite brand. Why do you love it so much? Chances are, it has a lot to do with the experiences you’ve had
The pandemic has turned business upside down and we have observed how this has impacted reviews. Most businesses, some more than others, lost rating strength
Right now is a good time to pause and think about your review strategy and where you are asking for reviews. Should you focus on
Now, more than ever, listening to your customers is one of the most important things you can do as a business owner. With the current
Just about every business we talk to is interested in doing more with less. GatherUp was never designed to do only one thing. We set
Customer experience, feedback and online reviews are massively important to any type of business today. The best companies are proactive in engaging their customers and
Getting inside the consumer’s head has always been the goal of marketing. More than a few strategies and technologies exist to make this happen, many
On this day of Valentines, we just wanted to take a minute to emphasize a few things. Number 1, we love our customers We are
Here is something you probably see daily online. An upset customer takes to the Internet to voice their disappointment with a business. More and more
The best “magic” to having a great online reputation isn’t a tool or a hack, but solid customer service. I wanted to share a recent
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GatherUp will make customer experience the backbone of your business, building a continuous cycle of happy customers and powerful reviews to help you capture your next customer.
Net Promoter, Net Promoter System, Net Promoter Score, NPS and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Fred Reichheld and Satmetrix Systems, Inc.