How to deal with customer complaints?

Start by understanding who your reviewers are and why they're writing their reviews. This will give you clarity, showing you how to respond. If they're unhappy, make things right. If they're misguided, share the facts. If they're abusive, monitor but do not engage with their complaints.

Common ways to handle customer complaints?

Common approaches include: Apologizing and owning mistakes, take the conversation offline, look for a win/win solution to the customer's problem. While these are common approaches to customer complaints, they're not always the best.

What are the 5 steps to handling a customer complaint?

Here are several approaches you can take: Ask for more information. Gather intel from customers. Apologize and look for opportunities to make things right. Offer incentives to compensate customers for the loss of their time and money. Ask customers for feedback or updates to their review.

What is the best way to respond to a customer complaint?

Here are some actionable steps you can take to respond to your customer complaints. (1.) Listen to your reviewer, (2.) be transparent, (3.) cite your sources, (4.) be timely, (5.) watch your tone, (6.) offer next steps, (7.) escalate to management, (8.) apply the 80/20 rule.

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GatherUp To Sponsor MozCon 2019 – Win A Ticket To Be There!

April 18, 2019

MozCon is the most exhilarating and creative display of SEO, mobile, conversion optimization, local search, and more known to mankind. GatherUp is excited to announce we are a sponsor for 2019.

Having held many stages ourselves as SEO and digital marketing experts, sponsoring MozCon was a no-brainer. So, we’re packing our bags with local SEO and review knowledge (and maybe a few GatherUp t-shirts) and heading to Seattle to connect with an incredible SEO community, our community.

Join us in Seattle on July 15-17th, 2019 for this three-day industry leading conference. Uncover tactical advice from the worlds top practitioners like Joy Hawkins, Darren Shaw, Dr. Pete, Wil Reynolds, Dana DiTomaso, Britney Muler and more!

It’s an incredible event to learn and connect with others, focused on SEO, local SEO, mobile, conversion, optimization, and more.

Join Us, On Us – Win a Ticket to MozCon!

We’re so excited to be a sponsor of MozCon that we want you to come along. We’re giving away a ticket to this years event and you can enter to win.

One (1) Ticket to MozCon in Seattle, WA on July 15-17, 2019. ($1900 value)
Contest closes at 11:59pm CST on Friday, May 24th
Winner will be selected Friday, May 31st
Travel expenses not included

Liezen Van Loh

Liezen Van Loh is the Product & Content Marketer at GatherUp, a customer feedback and online review platform. Liezen is incredibly curious and a digital enthusiast. Her mission, to help make customer experience the backbone of your business through feedback and reviews.

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