How to deal with customer complaints?

Start by understanding who your reviewers are and why they're writing their reviews. This will give you clarity, showing you how to respond. If they're unhappy, make things right. If they're misguided, share the facts. If they're abusive, monitor but do not engage with their complaints.

Common ways to handle customer complaints?

Common approaches include: Apologizing and owning mistakes, take the conversation offline, look for a win/win solution to the customer's problem. While these are common approaches to customer complaints, they're not always the best.

What are the 5 steps to handling a customer complaint?

Here are several approaches you can take: Ask for more information. Gather intel from customers. Apologize and look for opportunities to make things right. Offer incentives to compensate customers for the loss of their time and money. Ask customers for feedback or updates to their review.

What is the best way to respond to a customer complaint?

Here are some actionable steps you can take to respond to your customer complaints. (1.) Listen to your reviewer, (2.) be transparent, (3.) cite your sources, (4.) be timely, (5.) watch your tone, (6.) offer next steps, (7.) escalate to management, (8.) apply the 80/20 rule.

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Webinar: Local Search AMA

April 10, 2020

In our efforts to bring our customers and local SEO professionals valuable content we are excited to host a local search webinar on Thursday, April 23rd at 2pm ET.

Our line-up won’t disappoint as our Mike Blumenthal hosts Joy Hawkins of Sterling Sky, Darren Shaw of Whitespark and Aaron Weiche of GatherUp for an hour-long webinar covering local search and digital marketing with an AMA (ask me anything) format.

Local Search Topics

We’ll work to cover as much ground as possible in the webinar with information for SEO professionals, agency owners and in-house teams. Each speaker will bring you 3 of their top moves right now as well as the AMA format. We’ll cover:

Google My Business and listings
COVID-19 adaptation and local digital marketing
Reputation Management
Agency tips and ideas

Ask Your Questions Now

Use the form below to ask your question for the webinar now. We will be taking both submitted questions (below) and LIVE questions via Zoom during the webinar.

Aaron Weiche

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