How to deal with customer complaints?

Start by understanding who your reviewers are and why they're writing their reviews. This will give you clarity, showing you how to respond. If they're unhappy, make things right. If they're misguided, share the facts. If they're abusive, monitor but do not engage with their complaints.

Common ways to handle customer complaints?

Common approaches include: Apologizing and owning mistakes, take the conversation offline, look for a win/win solution to the customer's problem. While these are common approaches to customer complaints, they're not always the best.

What are the 5 steps to handling a customer complaint?

Here are several approaches you can take: Ask for more information. Gather intel from customers. Apologize and look for opportunities to make things right. Offer incentives to compensate customers for the loss of their time and money. Ask customers for feedback or updates to their review.

What is the best way to respond to a customer complaint?

Here are some actionable steps you can take to respond to your customer complaints. (1.) Listen to your reviewer, (2.) be transparent, (3.) cite your sources, (4.) be timely, (5.) watch your tone, (6.) offer next steps, (7.) escalate to management, (8.) apply the 80/20 rule.

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Free Software For Social Media, Reporting, and SEO For GatherUp Customers

April 13, 2020

At GatherUp, we continue to talk with our customers, support them, educate, create and work as a community during COVID-19. Today we are excited to announce that GatherUp customers will be able to use additional software tools in the Traject suite for free for 90-days. No strings attached.

These tools can help your digital marketing efforts for your business or your clients in social media, reporting and SEO rank tracking. To take advantage of one or even all three of these tools, drop an email to [email protected] and you will be contacted to get started.

Let’s take a quick look at what you can leverage for free starting today for your business or agency (Whitelabel options available).

Traject Social

Optimize your social media management with the broad feature set of Traject Social. Publish your social content, create schedules, monitor engagement and report on performance with one tool.

For GatherUp customers using our Social Sharing feature, this is a great way to create a library of beautiful review images that you can schedule to auto-publish. Social media might just be your best marketing and messaging with consumers right now and Traject Social can deepen your engagement.

Cyfe

With data from every angle running wild, harnessing it one dashboard and reporting tool can be a massive win. Cyfe allows you to create dashboards for sales, marketing, clients and more.

Cyfe’s widgets allow you to pull data from Google Analytics, Salesforce, MailChimp, HubSpot, Shopify, Facebook and many others. Get your data together for reporting and analysis you can share.

Authority Labs

Track all of your keywords on Google and Bing, monitor competitor keyword performance, and reveal the truth behind your Not Provided keywords. Authority Labs can help you monitor your SEO performance for your business or agency clients.

Get Started

To take advantage of one or even all three of these tools, drop an email to [email protected] and you will be contacted to get started.

Aaron Weiche

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