Managing your business’s online reputation shouldn’t require switching between multiple screens or piecing together insights. That’s why the location dashboard is here — a powerful centralized hub that puts everything you need to monitor, manage, and improve your location’s online presence at your fingertips.
The Challenge of Modern Reputation Management
In today’s digital landscape, managing your business’s online reputation involves juggling multiple platforms, monitoring countless reviews, sending timely requests, and crafting thoughtful responses – all while trying to extract meaningful insights that can actually improve your business.
Our customers have consistently told us they need a simpler way to manage all these moving parts. That’s why we’ve developed the location dashboard – your new command center for reputation management.
Your New Home Base: Five Powerful Tools in One Place
The Location Dashboard brings together five essential components of reputation management in one intuitive interface:
Progress Tracking
The Progress Tile gives you at-a-glance visibility into your location’s performance across key metrics:
- Review volume
- Overall rating
- Review recency
This comprehensive view includes both first-party and third-party reviews, giving you the complete picture of your online presence.
Request Monitoring
The Requests Tile shows exactly how many review requests your location has sent in the last 30 days, helping you maintain a steady flow of fresh feedback.
Reply Management
With the Replies Tile, you’ll instantly see how many reviews from the past 30 days are still awaiting your response, ensuring no customer feedback goes unacknowledged.
AI-Powered Insights
The Insights Tile leverages our Smart Insights technology to deliver powerful sentiment analysis and theme identification across your reviews. Quickly understand what customers love about your business and where there might be opportunities for improvement.
Streamlined Response Workflow
The Quick Reply Tile makes it easier than ever to respond to reviews one by one with AI assistance. Reach daily and monthly reply goals to ensure timely engagement with your customers.
Getting Started is Simple
Using the new Location Dashboard couldn’t be easier:
- Navigate to any location in your account
- Select “Location Dashboard” from the side navigation
- Explore each tile—clicking them will take you to more detailed information and functionality
Designed with Your Needs in Mind
We’ve built the Location Dashboard based on extensive customer feedback, focusing on what matters most:
- Efficiency: All essential information and actions in one place
- Clarity: Simple, intuitive tiles that make next steps obvious
- Intelligence: AI-powered insights and assistance to enhance your reputation strategy
- Goal-oriented: Daily and monthly targets to keep your reputation management on track
Important Details
- The Requests, Replies, and Quick Reply tiles display data from the last 30 days
- Some features require appropriate permissions (read-only users may have limited functionality)
- AI features like insights and Quick Reply require AI to be enabled with appropriate PII/PHI filtering
- For optimal third-party responses, ensure your location is authorized via Google or Facebook
Ready to Transform Your Reputation Management?
The location dashboard is available now to all customers. Log in today to explore this powerful new tool and start streamlining your reputation management workflow.
We can’t wait to hear what you think! As always, we welcome your feedback as we continue to enhance this feature.
Not a GatherUp customer but looking for a reputation management tool that puts you first? Book your free demo today and unlock tools built specifically for you.
