We’re absolutely ecstatic to unveil our latest product release packed with four powerful new features designed to save you time, maintain brand consistency, and boost customer engagement.
Let’s explore how these innovations will transform your review management workflow!
Auto Reply Templates: Control and Efficiency in Perfect Balance
Say goodbye to choosing between automation and personalization! Our new Auto Reply Templates feature gives you unprecedented control over your review responses while leveraging the efficiency of AI.
With Auto Reply Templates, you can:
- Upload your own pre-written responses that capture your unique brand voice
- Let our AI intelligently match each review with the most appropriate response
- Maintain complete brand control using only your pre-approved content
- Ensure consistency across all customer interactions
- Respond promptly to every positive review on Google and Facebook
This feature is particularly valuable for businesses in specialized industries like healthcare and legal services, where maintaining precise language and compliance in communications is essential.
Getting started is simple! Just navigate to Auto Reply Settings, select “I want AI to choose from my list of pre-written reply templates,” upload your CSV spreadsheet, and let our AI handle the rest.
Push Settings: Configure Multiple Locations with Just a Few Clicks
Managing multiple locations or clients? Say goodbye to repetitive configuration tasks! Our new Push Settings feature lets you update settings across your entire portfolio with minimal effort.
With Push Settings, you can:
- Update multiple locations simultaneously from a central dashboard
- Configure default send mode (automatic or manual) across locations
- Maintain brand consistency throughout your business ecosystem
- Scale without the administrative headache
Whether you’re updating brand colors, notification preferences, or SMS settings, you can now do it all from one place, saving hours of repetitive work. As your business expands, Push Settings grows with you, making it perfect for multi-location businesses, agencies, and franchise operations.
Thumbs Up Rating: Simplify Your Feedback Collection
Not every customer wants to write a review or select a star rating. Our new Thumbs Up Rating provides a low-effort way for customers to share positive experiences, significantly increasing participation rates.
This simple binary choice removes barriers that often prevent customers from completing traditional review forms, resulting in:
- Higher completion rates for more representative feedback data
- Faster feedback collection enabling quicker operational adjustments
- More flexibility to capture insights from all customer segments
By incorporating thumbs-up ratings into your feedback collection strategy, you stay ahead of market trends while maintaining comprehensive analytics.
This simple binary choice removes barriers that often prevent customers from completing traditional review forms, resulting in:
- Higher completion rates for more representative feedback data
- Faster feedback collection enabling quicker operational adjustments
- More flexibility to capture insights from all customer segments
By incorporating thumbs-up ratings into your feedback collection strategy, you’re staying ahead of market trends while maintaining comprehensive analytics.
Agency Authorization: Scale Your Management Capabilities
Our new Agency Authorization feature is a game-changer for agencies and multi-location businesses. Now you can authorize hundreds of locations at once directly from your master account, dramatically reducing onboarding time and administrative overhead.
This streamlined authorization process helps you:
- Bring new locations online faster
- Reduce setup complexity
- Maintain consistent settings across your entire portfolio
- Scale your business more efficiently
Experience the Difference Today
These four powerful features represent our commitment to making review management more efficient, consistent, and scalable for businesses of all sizes. Whether you’re a single-location business, a growing multi-location enterprise, or an agency managing numerous clients, these enhancements will transform your workflow.
Ready to explore these exciting new features? Log in today to streamline your review management process and deliver more consistent, engaging customer experiences.
For detailed instructions on using any of these features, visit our Help Center or contact our support team.
Here’s to more efficient, on-brand customer engagement!
