Podcast Episode: Getting Online Reviews and Word-of-Mouth Referrals

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Customer feedback, online reviews, referrals – these topics are near and dear to any small business owner’s heart.

So how do you approach these things as a small business owner?

In this podcast, we talk about:

  • Why just having a great product or service may not be enough.
  • How others have provided legendary customer service in recent history and what you can learn from them.
  • How you can tweak the way you interact with your customers so they can’t wait to tell others what you do and how you do it.
  • How you can turn more of your earned customer loyalty into solid referrals by doing just one simple act.
  • How to remove your fear of online reviews and make them work for you.

These principles guide how we are building GetFiveStars, and they can help your business too.

Give it a listen, and let us know what you think!

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