New Feature: Request Feedback Via SMS Text Messages

It’s no secret that consumers (and all of us) live on our smartphones. Every way we can reach customers via mobile is a win. We’re excited to announce the release of SMS Text Messages into our feedback request options.

SMS request

Our goal is to help you get as many of your customers into the feedback and review process. Text messages are opened at a 98% rate – more than twice the open rate of email requests on our platform (email is typically 40%-50% open rate). The combination of a higher open rate and mobile-friendliness will lead to more feedback, data, and reviews for your business or clients.

Our SMS feature allows you to send plain text message requests to customers, and text message requests with an image if you really want to stand out. Below is how the SMS Setting screen looks to create and customize your text messages.

Our system uses SMS “credits” with each text message being 1 credit and each photo sent as 1 credit. Depending on the plan you select (learn about those below) you choose how you will use your SMS credits. A plain text message will deduct just 1 credit from your account and a text message with a photo will deduct 2 credits.

Available On Pro Plan And Up

SMS requests are available on Pro Plan and up. As a new customer, you can select a plan to cover the volume of requests you wish to send via text/SMS.

To upgrade an existing account, the Account Owner can simply follow these steps:

  1. Go to Account Owner (Your Name) > Account Owner Details
  2. Near the bottom of the page you will see a section called Package Information. Here you will see all of the business locations in your account.
  3. Hover over the Package section on the location you want to change, and select the Pro package to enable SMS.
package-selection

Select your new package under Account Owner Details

If you are an Agency or have a white-label account, you can manage plans per location. Contact us for additional pricing.

If you are a multi-location customer with us and have an agreement in place, please contact us for a demo of SMS and to discuss pricing.

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Our goal is to help you connect with your customers to gain valuable insight on what’s important to them. While you happy customers will help your marketing, your unhappy customers will point out where you can improve and our system will help you communicate with them to keep them with you.