This story falls right into my sweet spot; the intersection of sports and reviews.1
Fans Produce Fake Reviews
As you know2 the quality of the officiating in the critical Kentucky-North Carolina NCAA basketball game was called into question. John Calipari, Kentucky coach said of the 75-73 loss : “You know, it’s amazing that we were in that game where they practically fouled out my whole team. Amazing that we had a chance.”
Kentucky fans took that as a rallying cry and did what Kentucky fans apparently do in situations like this; issued death threats against the ref John Higgins. And of course, as good members of the tribe, they also tracked down the ref’s business and proceeded to trash his Facebook business page and Google listing with fake reviews.
A Few Fake Review Samples
Andrea Brinegar – in the last week
You suck! My roof fell in a week after you fixed it.
Tyler Scott – in the last week:
His roofing is a little one sided.
Christian McCarthy – in the last week:
I don’t mind Kentucky fans ruining this man’s business, because John Higgins is a crook. He’s caused athletic departments to lose money by directly controlling games and preventing championships of teams based on some agenda or because of some backdoor shady deals. This man does not care about you, your home, or doing the right thing. If he did he would retire from refereeing and focus on his business.
Fake Reviews To Fight Fake Reviews?
And then of course other people stepped in, in droves, to decry the inappropriateness of leaving fake reviews by leaving their own fake reviews:
Brian C. Sentz — 5 star
You should all be ashamed of yourselves, slandering this man’s business over a damn basketball game. You are all absolutely pathetic, disgraceful excuses of human beings. I am appalled.
A Call For Review Filters
Ok this is “crazy”. Sports fans are crazy. Arm chair defenders are a bit crazy. But even crazier is that neither Google nor Facebook have any protocols in place to know that a business is being “review bombed” for political (?) or social reasons3.
While it may be hard for humans to act decently on line, it should not be that hard to write an algo that flags these rapid run ups in reviews and alerts a human to take a look. Its time for Google and Facebook to “man up” in the review space and finally put in place reasonable filters to at least minimize these sorts of abuses and facilitate their rapid take down.
A personal foul shouldn’t turn into such a personal foul.
1 Sweet spot, hah! Feel free to read that first sentence again with a full sarcastic tone. I do know about reviews and I know next to nothing about sports but I found the story fascinating none the less.
2 And um… I didn’t really know as I didn’t even know who won but I have a Google alert about Fake Reviews so it hit my radar.
3 I was going to say “[email protected] s#!t crazy” but was afraid that it might get censored. I am not sure that losing a sports event even rises to the level of political or social reasoning. In fact it’s hard to classify this as “reasoning” of any sort.