How to deal with customer complaints?

Start by understanding who your reviewers are and why they're writing their reviews. This will give you clarity, showing you how to respond. If they're unhappy, make things right. If they're misguided, share the facts. If they're abusive, monitor but do not engage with their complaints.

Common ways to handle customer complaints?

Common approaches include: Apologizing and owning mistakes, take the conversation offline, look for a win/win solution to the customer's problem. While these are common approaches to customer complaints, they're not always the best.

What are the 5 steps to handling a customer complaint?

Here are several approaches you can take: Ask for more information. Gather intel from customers. Apologize and look for opportunities to make things right. Offer incentives to compensate customers for the loss of their time and money. Ask customers for feedback or updates to their review.

What is the best way to respond to a customer complaint?

Here are some actionable steps you can take to respond to your customer complaints. (1.) Listen to your reviewer, (2.) be transparent, (3.) cite your sources, (4.) be timely, (5.) watch your tone, (6.) offer next steps, (7.) escalate to management, (8.) apply the 80/20 rule.

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January 2019 Customer Webinar Recap

January 31, 2019

Our first webinar of 2019 was packed with feature releases and new features heading into BETA. Headlining the webinar was our release of our new Google My Business integration that allows you to respond to your Google reviews directly from GatherUp. Learn about our GMB authorization and other webinar topics on the recording below.

January 2019 Webinar GatherUp Agenda

New feature: Google My Business Authentication
New feature: NPS score confirmation (releases February 4th)
TextBack for user activated SMS feedback into BETA next week
New Review Widget designs headed into BETA in late February
Reminders on automation with Zapier, our upcoming Agency Webinar on 2/12

Thank you to those that joined us and if you missed it the slides are below.

January 2019 GatherUp Webinar from GatherUp

You can always find past webinars like this on our blog as well as signup for future ones on our webinars page.

Aaron Weiche

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