How to deal with customer complaints?

Start by understanding who your reviewers are and why they're writing their reviews. This will give you clarity, showing you how to respond. If they're unhappy, make things right. If they're misguided, share the facts. If they're abusive, monitor but do not engage with their complaints.

Common ways to handle customer complaints?

Common approaches include: Apologizing and owning mistakes, take the conversation offline, look for a win/win solution to the customer's problem. While these are common approaches to customer complaints, they're not always the best.

What are the 5 steps to handling a customer complaint?

Here are several approaches you can take: Ask for more information. Gather intel from customers. Apologize and look for opportunities to make things right. Offer incentives to compensate customers for the loss of their time and money. Ask customers for feedback or updates to their review.

What is the best way to respond to a customer complaint?

Here are some actionable steps you can take to respond to your customer complaints. (1.) Listen to your reviewer, (2.) be transparent, (3.) cite your sources, (4.) be timely, (5.) watch your tone, (6.) offer next steps, (7.) escalate to management, (8.) apply the 80/20 rule.

← Blog Home

New GetFiveStars Features Webinar

November 19, 2015

We held another customer webinar on Tuesday November 17, which was a record turnout – thank you to those who joined us!

In the webinar, we discussed some of the new features we’ve added to GetFiveStars, and many of you requested a list of them. Below is the slide deck we reviewed on the webinar.

GetFiveStars Customer Webinar – November 17, 2015 from getfivestars

New Features in GetFiveStars

Ability to set a different Organization Type for your Business (Firm, Agency, School, Non Profit, Restaurant etc)
Customer level reporting
Ability for the Business Owner to publicly comment on a review.
Added 9 additional API calls since April and enhanced many of the existing ones.
Printable Invoices
Better customizable template option for Kiosk Mode
Facebook Review Monitoring is now automatic and no longer requires a manual step

We also unveiled our new website design. Aaron and team worked really hard on this and the feedback has been fantastic so far. Let us know what you think!

Questions and Answers

Unfortunately GoToWebinar crashed at the end and corrupted the recording of the webinar. I apologize for that. Here are some of the most common questions that were asked. If I missed a question you have, just email us at [email protected] and one of us will answer it for you asap!

Why are my stars not showing in Google?
Answer: a) Are you showing rich snippets? b) If yes what’s your page authority. Here are some tips.
Can we have more testimonials widget display options?
Answer: yes we are working on it – we have a TON of great features planned to help you leverage your hard-earned testimonial content across your website.
Can I put my testimonials widget on my Facebook Page or Google+ Page?
Answer: The widget is for the website. FB or Google do not allow you to execute any code (such as a widget) on their platforms.
Where can I change who gets notified about different actions in the system?
Answer: You have full control over Notification Settings here.
How can I white-label GetFiveStars.
Answer: Here’s our white-label FAQ.Let us know if we missed any of your questions and we will be glad to answer them.

Don Campbell

JOIN OUR NEWSLETTER

Sign-up to receive our monthly email newsletter packed with new features, tips, news and webinar invites.

BLOG CATEGORIES

Blog Categories

We'll help you build a better business

Our goal is to help you connect with your customers to gain valuable insight on what’s important to them. While you happy customers will help your marketing, your unhappy customers will point out where you can improve and our system will help you communicate with them to keep them with you.