How to deal with customer complaints?

Start by understanding who your reviewers are and why they're writing their reviews. This will give you clarity, showing you how to respond. If they're unhappy, make things right. If they're misguided, share the facts. If they're abusive, monitor but do not engage with their complaints.

Common ways to handle customer complaints?

Common approaches include: Apologizing and owning mistakes, take the conversation offline, look for a win/win solution to the customer's problem. While these are common approaches to customer complaints, they're not always the best.

What are the 5 steps to handling a customer complaint?

Here are several approaches you can take: Ask for more information. Gather intel from customers. Apologize and look for opportunities to make things right. Offer incentives to compensate customers for the loss of their time and money. Ask customers for feedback or updates to their review.

What is the best way to respond to a customer complaint?

Here are some actionable steps you can take to respond to your customer complaints. (1.) Listen to your reviewer, (2.) be transparent, (3.) cite your sources, (4.) be timely, (5.) watch your tone, (6.) offer next steps, (7.) escalate to management, (8.) apply the 80/20 rule.

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November 2018 Customer Webinar Recap

November 30, 2018

The November 2018 Customer Webinar opened with the release of two new features, Customer Activity and Auto-Tagging. We shared an overview of the uses and benefits and a live demo for each new feature. The recording of the webinar is below.

November 2018 GatherUp Webinar Agenda:

New Feature: Customer Activity
New Feature: Auto-Tagging
Updated Feedback Setting pages
Use the GatherUp Zapier app for automation
New features coming to BETA by year end

Thanks to those that attended, we have also included the slides below.

GatherUp Customer Webinar – November 2018 from GatherUp on Slideshare

Liezen Van Loh

Liezen Van Loh is the Product & Content Marketer at GatherUp, a customer feedback and online review platform. Liezen is incredibly curious and a digital enthusiast. Her mission, to help make customer experience the backbone of your business through feedback and reviews.

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