How to deal with customer complaints?

Start by understanding who your reviewers are and why they're writing their reviews. This will give you clarity, showing you how to respond. If they're unhappy, make things right. If they're misguided, share the facts. If they're abusive, monitor but do not engage with their complaints.

Common ways to handle customer complaints?

Common approaches include: Apologizing and owning mistakes, take the conversation offline, look for a win/win solution to the customer's problem. While these are common approaches to customer complaints, they're not always the best.

What are the 5 steps to handling a customer complaint?

Here are several approaches you can take: Ask for more information. Gather intel from customers. Apologize and look for opportunities to make things right. Offer incentives to compensate customers for the loss of their time and money. Ask customers for feedback or updates to their review.

What is the best way to respond to a customer complaint?

Here are some actionable steps you can take to respond to your customer complaints. (1.) Listen to your reviewer, (2.) be transparent, (3.) cite your sources, (4.) be timely, (5.) watch your tone, (6.) offer next steps, (7.) escalate to management, (8.) apply the 80/20 rule.

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GatherUp Makes The Inc. 5000 List Of Fastest Growing Private Companies

August 15, 2019

It’s official. We’ve been selected to the 2019 Inc. 5000 list of the fastest-growing private companies in America! GatherUp ranked among the upper half of the list at #2240 in our debut year, posting a 180% three-year growth rate.

The annual Inc. 5000 list, is the most prestigious ranking of the nation’s fastest-growing private companies. The list represents a unique look at the most successful companies within the American economy’s most dynamic segment—its independent small businesses. With this achievement, we’ve joined the ranks of an elite group that has included companies such as Zappos, Under Armour, Vizio, Pandora, Chobani, Oracle, and Patagonia.

“It’s exciting to see GatherUp awarded for our growth and innovation. A lot of hard work from our team, great customers, and solid partners led to this highly-regarded recognition.”
AARON WEICHE, CEO

Get a glimpse into GatherUp’s 2018 Annual Summit where great ideas get what they need to grow…

Taking a look back, you can see we have been on an aggressive path to deliver amazing solutions to our customers. Our customer’s success is the biggest reason we have grown.

The past year alone has been full of game-changing features including:

Auto-Tagging automatically tags feedback when selected keywords are found to help you organize content and identify themes
Customer Activity offers an interactive interface to manage customers, review requests, and feedback from just one screen and now includes 3rd-party reviews
Agency Dashboard improved client management and allows for increased efficiency
TextBack provides businesses an inbound communication tool that gives customers the ability to provide feedback when they choose via text message
New widget designs refreshed displaying reviews and added options for customization
Insights Report discovers impact, sentiment, and trends in all reviews to inform action that can build a better business

Aaron continued, “Building a company that can grow immensely while staying true to our core values is a big accomplishment. We’ll soak up this award for a minute, but everyone at GatherUp has our sights set on even bigger goals for our software and our customers.”

With that being said… I better get back to work. 😉

Liezen Van Loh

Liezen Van Loh is the Product & Content Marketer at GatherUp, a customer feedback and online review platform. Liezen is incredibly curious and a digital enthusiast. Her mission, to help make customer experience the backbone of your business through feedback and reviews.

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