Feature Update: Manage All Reviews in Customer Activity
July 26, 2019
Manage all of your reviews from a single screen with the addition of 3rd-party reviews to Customer Activity. Now, all ratings, reviews, and actions for your customer reviews are available in one central location. So, if you have one or 1,000+ locations, Customer Activity helps you manage customer feedback and your online reputation even faster and easier than before.
- Manage All Reviews in a Single View
- Auto-Tagging Available for 3rd-Party Reviews
- Tools to Respond to Reviews Efficiently
- Centralize Your Customer Reviews
Manage All Your Reviews in a Single View
Customer Activity pulls together 1st-party and 3rd-party reviews to present a complete picture of your customer’s sentiment about your brand. As a result of having all of your reviews in one place, it’s easy to check-in, spot trends, reply, and take action on feedback.
From Customer Activity, you can add customers, manage reviews, and select reviews to display in the Review Widget. Then, you can filter results by Location, Rating Type, Tags, and Activity and Actions. Export filtered data to create reports that you can share with those who need it.
Customer Activity powers GatherUp and turns it into a valuable customer experience hub for your business. A resource that unifies review monitoring, review acquisition, customer feedback, surveys, and NPS into a single view.
Auto-Tagging Now Available for 3rd-party Reviews
Due to this update, you can now auto-tag 3rd-party reviews. Auto-tagging automatically detects the selected keyword(s) in a review’s content and applies a “tag” to the review. Tags added can be used to filter data in Customer Activity to understand the themes and topics of what customers are talking about. Because it’s easy to set-up and adds automation to understanding your reviews, Auto-Tagging is a very valuable feature.
You can also use tagged 1st- and 3rd-party reviews to create a Tag Widget. These custom review widgets allow you to group reviews for display on your website by a topic, keyword, service, staff member or other specific detail. Doing so adds relevant review content that can influence a consumer’s buying decision.
The purchase likelihood for a product with five reviews is 270% greater than the purchase likelihood of a product with no reviews. Want more review stats? 100+ Online Review Statistics You Need to Know in 2019
Tools to Respond to Reviews Efficiently
Customer Activity puts the tools you need to respond to reviews at your fingertips so that executing a feedback and review response strategy is easy. Respond directly to 1st-party reviews with a simple click.
The ability to filter entries by Replied to or Not Replied to lets you manage business replies across both 1st-party reviews and Google reviews from a single screen.
Centralize Your Customer Reviews
Customer Activity pulls together all of your customers and their reviews into one view with the tools you need to gather, manage, and market your business’ reputation in real-time. As a result you can create a customer experience hub that unifies channels and centralizes data to decrease cost and increase impact. Use Customer Activity to engage your customers with increased efficiency and make listening your business superpower.