How to deal with customer complaints?

Start by understanding who your reviewers are and why they're writing their reviews. This will give you clarity, showing you how to respond. If they're unhappy, make things right. If they're misguided, share the facts. If they're abusive, monitor but do not engage with their complaints.

Common ways to handle customer complaints?

Common approaches include: Apologizing and owning mistakes, take the conversation offline, look for a win/win solution to the customer's problem. While these are common approaches to customer complaints, they're not always the best.

What are the 5 steps to handling a customer complaint?

Here are several approaches you can take: Ask for more information. Gather intel from customers. Apologize and look for opportunities to make things right. Offer incentives to compensate customers for the loss of their time and money. Ask customers for feedback or updates to their review.

What is the best way to respond to a customer complaint?

Here are some actionable steps you can take to respond to your customer complaints. (1.) Listen to your reviewer, (2.) be transparent, (3.) cite your sources, (4.) be timely, (5.) watch your tone, (6.) offer next steps, (7.) escalate to management, (8.) apply the 80/20 rule.

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March 2022 Webinar Recap: Updates to Social Sharing & Upcoming Feature Releases

April 4, 2022

On March 31st, GatherUp hosted a webinar to update customers on our most recent feature launch as well as items coming soon or in beta. Thank you for attending and asking wonderful questions. And if you couldn’t make it you can watch the webinar below.

Watch the March 2022 Webinar

March 2022 Webinar Agenda

The March 31st webinar included details on our exciting new features. The team has worked hard to build value within Social Sharing, as well as a valuable new tool to help agencies grow and scale.

Social Sharing allows you to share reviews on Social Media building your brand with consistent reinforcement from customers. Now you can automate the posting of these reviews through Automatic Social Sharing. We also reminded viewers that you can now post directly to Instagram.

The Reputation Scorecard, currently in beta, is a new feature that pulls a snapshot of a business’ online reputation versus its competitors. Agencies will use this tool to prospect and provide value during the lead generation process ultimately earning new clients.

Lastly, we discussed our latest integration to add customers which will launch April 6th. Google Sheets, the widely used spreadsheet tool, can now be used to add customers automatically to your GatherUp account to send review requests efficiently.

Steve Hartman

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