How to deal with customer complaints?

Start by understanding who your reviewers are and why they're writing their reviews. This will give you clarity, showing you how to respond. If they're unhappy, make things right. If they're misguided, share the facts. If they're abusive, monitor but do not engage with their complaints.

Common ways to handle customer complaints?

Common approaches include: Apologizing and owning mistakes, take the conversation offline, look for a win/win solution to the customer's problem. While these are common approaches to customer complaints, they're not always the best.

What are the 5 steps to handling a customer complaint?

Here are several approaches you can take: Ask for more information. Gather intel from customers. Apologize and look for opportunities to make things right. Offer incentives to compensate customers for the loss of their time and money. Ask customers for feedback or updates to their review.

What is the best way to respond to a customer complaint?

Here are some actionable steps you can take to respond to your customer complaints. (1.) Listen to your reviewer, (2.) be transparent, (3.) cite your sources, (4.) be timely, (5.) watch your tone, (6.) offer next steps, (7.) escalate to management, (8.) apply the 80/20 rule.

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October 2018 Customer Webinar Recap

October 26, 2018

Attendees were welcomed our October 2018 webinar, our first as our new brand GatherUp, with a full agenda including a review of the past months with updates, Facebook’s change from Reviews to Recommendations and the authorization that is now needed to access content, the addition of a changelog to our platform, and more.

The video of the October webinar and the slides are embedded below.

October 2018 Webinar Video

October 2018 – GatherUp Monthly Customer Webinar from GatherUp on Vimeo.

October Webinar Topics

On the October 2018 Webinar we covered:

Review of past months work and webinar topics with updates
Monitoring Facebook Recommendations with GatherUp Authorization
We now have a changelog
The Power of 1st-Party Reviews by Mike Blumenthal
New widget designs are coming!

October Webinar Slides

October 2018 Customer Webinar from GatherUp on Slideshare

Thanks for catching up with us in the October webinar! We have these webinars monthly – you can watch past ones and join the next on our Webinar page.

Liezen Van Loh

Liezen Van Loh is the Product & Content Marketer at GatherUp, a customer feedback and online review platform. Liezen is incredibly curious and a digital enthusiast. Her mission, to help make customer experience the backbone of your business through feedback and reviews.

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