How to deal with customer complaints?

Start by understanding who your reviewers are and why they're writing their reviews. This will give you clarity, showing you how to respond. If they're unhappy, make things right. If they're misguided, share the facts. If they're abusive, monitor but do not engage with their complaints.

Common ways to handle customer complaints?

Common approaches include: Apologizing and owning mistakes, take the conversation offline, look for a win/win solution to the customer's problem. While these are common approaches to customer complaints, they're not always the best.

What are the 5 steps to handling a customer complaint?

Here are several approaches you can take: Ask for more information. Gather intel from customers. Apologize and look for opportunities to make things right. Offer incentives to compensate customers for the loss of their time and money. Ask customers for feedback or updates to their review.

What is the best way to respond to a customer complaint?

Here are some actionable steps you can take to respond to your customer complaints. (1.) Listen to your reviewer, (2.) be transparent, (3.) cite your sources, (4.) be timely, (5.) watch your tone, (6.) offer next steps, (7.) escalate to management, (8.) apply the 80/20 rule.

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August 2018 Customer Webinar

August 30, 2018

August’s webinar wasn’t short on discussion as we spent well over an hour on our planned content and attendee questions. We walked through the Conversion Pop-up now that it’s released in the product for all customers and previewed many other features heading into their BETA phase.

The video of the August webinar and slides are below.

August 2018 Webinar Video

Webinar Topics

This month’s webinar covered the following topics:

The release of the Conversion Pop-up
A deep refresher on our Review Widget
Customer Activity screen headed to BETA
Auto-tagging feature headed to BETA
Facebooks change from reviews to recommendations

August Webinar Slides

August 2018 GetFiveStars Webinar from getfivestars

Thanks for catching up with us in the July webinar! We have these webinars monthly – you can watch past ones and join the next on our Webinar page.

Aaron Weiche

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