Customer Webinar: August 2017 – New Feedback Flows, GMB Review Responses, and more
August 31, 2017
We’ve been busy this summer – and not just at BBQs and 4th of July parties! In this month’s webinar we previewed some new capabilities that will be coming within the next few weeks. For example, we showed our new Feedback Flows – which allow you to quickly change your objectives from collecting feedback and testimonials, online reviews or survey questions with the click of a button.
Watch The Webinar Video Recording To See The New Feedback Flows in action:
Respond to Google Reviews From Within GetFiveStars
We also showed a cool new capability we’re finishing up that allows you to respond to Google reviews via your GMB account right from within GetFiveStars. This means you can see the review in our Online Review Monitor, and click on it to respond right there.
New Testimonials Widget Capabilities
Other new features
We also discussed a huge list of other tweaks and features we shipped in August, such as the new feedback quality scale, that guides people to leave longer and more complete feedback:
View The Webinar Slides
Links Shared During The Webinar
During the webinar, we shared some links and many attendees asked if we could include those in the notes for reference. So will include them here:
- Request Feedback vis SMS Text Messages – How to guide for SMS
- 3 Ways To Request Customer Feedback And Online Reviews By Email
- Google As The New Home Page – Mike Blumenthal’s epic post on this new way of looking at your local business web presence.
Thanks for catching up with us in the August webinar! We have these webinars monthly – you can watch past ones and join the next on our Webinar page.
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